Job Description

Full Time Salary

32,568.81

Employment Type

Full time

Hours Per Week

40

Region

Liverpool City Region

Office location

WA8 0SW

Contract Type

Permanent

Job Type

Office Colleague

Closing Date

23/11/2025

What's in it for you

We offer a competitive salary of 32,568.81 23 days annual leave plus bank holidays. This will increase with length of service Automatic entry to the company pension. Employee 3%, Employer 5% A range of family friendly policies Access to a wide range of discounts and cash back offers for retail stores.

About the role

We now have an exciting opportunity for an office based Team Leader to join our friendly Damp & Mould team in Widnes to oversee the Admin team and support the Delivery Manager as well as supporting high quality service delivery to our customers in the Liverpool City Region.

You'll play a crucial role in collating and distributing relevant reports/chasers/queries from Reports Inbox to Admin/Planners.

Other duties:

Export completion, follow on reports and no access report from DRS, Sub-contractor completions and where required requesting FOW from Riverside via email Monitor subcontractor spreadsheet weekly Record Information relating to FOW requests onto monthly spreadsheet Data Reconciliation relating to Missed Appointments, Missed Targets, First time fix and Customer satisfaction utilising Evolve's IT systems to undertake appointment planning, allocating property repair and maintenance works to Evolve colleagues and external contractors, monitoring and updating records accurately and promptly for works completed. You will liaise with customers, clients and work colleagues, primarily by telephone, to ensure property repairs and maintenance works are planned and carried out as required. You will be able to create, maintain and store documents in accordance with the approved systems to ensure records can be located efficiently and will manage enquiries effectively, providing clear and accurate advice or signposting as appropriate, escalating complaints and complex queries via the agreed route.
Teamwork is an essential part of this role, and there's an expectation that our colleagues share best practice and provide support to each other in order to meet the common goals of the team. You'll also actively seek out new ways to add value and take our performance to the next level.

What we're looking for

We're looking for someone with previous experience of overseeing general administrative support and who can use Microsoft Word, Powerpoint, Excel and Outlook . You'll be results focused and able to take ownership of tasks. You'll need to be a good team player with excellent written and verbal communication skills. You are customer focused and able to work under pressure to meet deadlines.

Essential

Previously led a team in an office environment Proficient in Microsoft Word, Powerpoint, Excel and Outlook Excellent time management

Desired

Ideally, you will have previously worked in a social housing environment. Have an understanding of Damp & Mould

Additional Information

The successful candidate will be required to complete the following pre-employment checks before we can agree on a starting date:

Proof of right to work in the UK A completed Criminal Charges and Convictions Self-Disclosure Form A completed Health Questionnaire Two references covering the last 3 years of employment and/or training, which are satisfactory to Evolve Evolve is not a sponsorship organisation.

About us

Evolve Facility Services was established in 2010 and is one of the largest in-house service providers in the UK, with offices in Widnes, Liverpool, Manchester, Leicester, Carlisle and County Durham.

We're proud to be part of The Riverside Group family and look after around 80% of Riverside's stock - that's over 40,000 properties based across the Northwest, Northeast, North and Central regions of England.

Our Mission is to keep our customers' homes safe, secure and well maintained - it's what we do.

If you're the kind of person that wants to do a really great job and make a difference to our customers and colleagues, we think you'll love it here.

We recognise that our colleagues are our greatest asset and want every single person to feel comfortable bringing their whole selves to work. We encourage diversity and are committed to creating an inclusive environment for all our colleagues. We welcome applications from all backgrounds and abilities.

If this sounds like a challenge you'd like to take on, Apply Now and tell us about the fantastic skills that you can bring to Evolve.

#OFE

Job Types: Full-time, Permanent

Pay: 32,568.81 per year

Benefits:

Company car Company pension On-site parking Store discount
Application question(s):

Have you previously worked for The Riverside Group?
Work Location: In person

Application deadline: 23/11/2025
Reference ID: EFS2159