Job Description

About Us:

Go Off Road Barnsley is proud to be the largest growing e-bike dealership in the UK, offering electric and petrol bikes, servicing, and customisations. We're a fast-paced, customer-focused business passionate about delivering top-quality service and smooth operations. As we continue to grow, we're looking for an organised and confident Administrator to join our team.

Role Overview:

We are seeking an enthusiastic and detail-oriented Administrator to support the day-to-day running of our operations. This vital role involves direct communication with customers, internal coordination with our workshop, and ensuring our bike deliveries and collections run smoothly. You'll play a central part in keeping our admin systems efficient and our customers happy.

Key Responsibilities:

Answer incoming calls and respond to customer enquiries in a professional and friendly manner Handle messages across email and social media platforms (e.g., Facebook, Instagram) Manage new and existing customer queries, bookings, and complaints Use internal systems to schedule and allocate bikes for builds and deliveries Liaise with the workshop to ensure timely builds and preparation of bikes Organise delivery schedules using our logistics system and notify customers accordingly Maintain accurate customer records and job logs Support management with general administrative duties as needed Ensure all customer interactions reflect the company's high standard of service

Skills & Experience:

Previous experience in an administrative, receptionist, or customer service role Confident communicator with excellent telephone and written skills Highly organised with strong attention to detail Comfortable using computer systems and social media messaging platforms Ability to multitask and manage time effectively in a fast-paced environment Friendly and professional attitude with a proactive mindset Experience with scheduling, logistics, or workshop coordination (desirable but not essential)

Working Hours:

This is a full-time position, based on 40-hour working week across five days. Working days will fall between Monday and Saturday, with a schedule provided in advance. Saturday shifts will be shared on a rotational basis among with administrative team to ensure fair coverage. We will be flexible and accommodating with this when possible.

What We Offer:

A key role in a friendly and growing business A supportive and collaborative working environment Training on internal systems and product knowledge Staff discounts and opportunities to attend off-road events Career development and progression as the business expands
Job Types: Full-time, Permanent

Pay: 25,396.00-30,000.00 per year

Benefits:

Employee discount Free parking On-site parking
Language:

English (required)
Work Location: In person