Job Description

An excellent opportunity has arisen to join our busy Beacon Maternal Mental Health/Perinatal Team. We are seeking an experienced administrator to provide support to the clinical and administrative team at Studdert Kennedy House, Worcester, WR1 2AEThis post is to work 37.5 hours per week days to be confirmed.An ability to work flexibly using your own initiative and to be a pro-active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.Main duties of the jobYou will be part of the busy admin team, supporting the consultants and clinicians within the Beacon Maternal Mental Health/Perinatal Team.You will undertake a vital role in the running of the community mental health function providing all aspects of admin support including minuting of meetings, telephone duties, dictation, processing clinic letters, generic inbox management, reception cover, when necessary, appointment booking, generic office duties and supervising staff and the day to day running of the admin function. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.As well as being part of the Beacon Maternal Mental Health/Perinatal Team, you will be liaising regularly with consultants and the clinical team, actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.About usAt Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.We encourage you to read the attached applicant guidance notes.Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.Date posted02 May 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,625 to xc2xa325,674 a yearContractPermanentWorking patternFull-timeReference numberC9798-1380Job locationsStuddert Kennedy HouseSpring GardensWorcesterWR1 2AEJob descriptionJob responsibilitiesAdministration duties specific to the role.Providing support as required e.g. typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, minuting of team meetings, day to day supervision of admin colleagues and problem solving.The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.For full details of the duties and criteria for the role please refer to the job description and person specification attached. Job descriptionJob responsibilitiesAdministration duties specific to the role.Providing support as required e.g. typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, minuting of team meetings, day to day supervision of admin colleagues and problem solving.The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.For full details of the duties and criteria for the role please refer to the job description and person specification attached.Person SpecificationSkills & AbilitiesEssential

• Put patient care at the heart of the work you do to improve health care outcomes and service delivery.
• Deliver the highest standards and quality outcomes possible.
• Be the best you can be, always look for ways to improve and develop to reach your potential.
• Encourage others to develop themselves and the service through improvement, innovation and continuous development.
• Joint working with others, e.g. patients, colleagues in the delivery of high quality healthcare.
• Build positive working relationships, respecting and valuing others, being helpful and inclusive.
• IT Skills these will be tested at interview
• Audio typing skills
• Minute taking skills
• Accuracy and attention to detail
• Good organisational skills
• Ability to demonstrate the ability to use initiative effectively

Desirable

• Shorthand
• Audio typing skills
• Minute taking skills

KnowledgeEssential

• Knowledge of the full range of Administrative / Secretarial procedures
• Detailed knowledge of Microsoft Packages.
• Understanding of the Data Protection Act and NHS Code of Confidentiality.

Additional CriteriaEssential

• Willingness to commit to continuing professional development.
• Professional manner as a representative of the Trust
• Tact and discretion for dealing with confidential information

Desirable

• Ability to meet the travel requirements of the role

ExperienceEssential

• Recent, relevant Administrative/Secretarial experience.

Desirable

• Previous relevant NHS experience.
• Minute taking experience.

QualificationsEssential

• Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.

Person SpecificationSkills & AbilitiesEssential

• Put patient care at the heart of the work you do to improve health care outcomes and service delivery.
• Deliver the highest standards and quality outcomes possible.
• Be the best you can be, always look for ways to improve and develop to reach your potential.
• Encourage others to develop themselves and the service through improvement, innovation and continuous development.
• Joint working with others, e.g. patients, colleagues in the delivery of high quality healthcare.
• Build positive working relationships, respecting and valuing others, being helpful and inclusive.
• IT Skills these will be tested at interview
• Audio typing skills
• Minute taking skills
• Accuracy and attention to detail
• Good organisational skills
• Ability to demonstrate the ability to use initiative effectively

Desirable

• Shorthand
• Audio typing skills
• Minute taking skills

KnowledgeEssential

• Knowledge of the full range of Administrative / Secretarial procedures
• Detailed knowledge of Microsoft Packages.
• Understanding of the Data Protection Act and NHS Code of Confidentiality.

Additional CriteriaEssential

• Willingness to commit to continuing professional development.
• Professional manner as a representative of the Trust
• Tact and discretion for dealing with confidential information

Desirable

• Ability to meet the travel requirements of the role

ExperienceEssential

• Recent, relevant Administrative/Secretarial experience.

Desirable

• Previous relevant NHS experience.
• Minute taking experience.

QualificationsEssential

• Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.

NHS