Job Description

Details

PAYE - Monthly Full-time 9am-5pm Mon-Fri

Location

Stable Yard, 65 Albert Road, South Woodford, E18 1LE

Requirements

Fluency in English Must be able to reliably commute to the South Woodford area, the closer the better Candidate is expected to have an intermediate skill level for the use of computers and IT systems (Outlook, Word, Excel, etc. training can be provided for certain software) Office Based Position Smart dress code

Benefits

SSP 4 weeks holiday Bank holidays

This role includes:

Organizing / filing of paperwork Contacting clients via email/telephone to arrange appointments or deal with enquiries Handling emails and diaries Answering incoming customer calls (Candidate must be confident and assertive over the phone when speaking to clients maintaining company image, professionalism thus maintaining client confidence Candidates will be subject to a 3 month probationary period to assess capability in this job role Candidate must be trustworthy, reliable. enthusiastic, motivated - ability to work alongside others and willing to learn

We are a well-established, family-run air conditioning installation and maintenance company based in South Woodford, proudly serving a broad base of both commercial and residential clients. As our business continues to grow, we are seeking to welcome a proactive and detail-oriented Service/Admin Assistant to join our team. This full-time position plays a key role in supporting our daily operations--with a strong focus on the coordination and smooth running of our service team--managing client interactions ensuring the overall digital and physical organisation of our office environment. Salary will be based on numerous factors such as experience for this type of role.

The role will begin with a probationary period of 3 months, during which we will assess your capabilities and determine whether you are well-suited to both the responsibilities of the position and our team dynamic.

We place high value on professionalism, reliability, and a strong work ethic.

We are looking for someone who can consistently bring all of these qualities to the workplace

As the Service/Admin Assistant, your primary responsibility will be to support the day-to-day operations of our service team--ensuring our engineers are organised, well-informed, and operating efficiently.

You will act as a key point of communication between clients and engineers, managing service schedules, relaying job information, and ensuring that every service visit is prepared for and properly followed up.

Alongside this you will help to maintain a clean, organised, and efficient office environment, and support the implementation of our internal systems.

You will receive training to become proficient in our CRM and file management systems, which are essential to tracking ongoing jobs, managing service records, and ensuring seamless communication.

Attention to detail in data entry is crucial, as is keeping records up to date, including client files, job histories, and service logs.

Clerical duties such as printing, copying, scanning, and filing documents remain a part of the role, but the core of your daily work will involve coordinating engineer schedules, handling client service requests, confirming appointments, and following up on outstanding works.

You will need to respond promptly to service queries, liaise with clients over the phone and via email, and ensure that our engineers have all necessary documentation and job details prior to attending site.

A strong phone manner and clear, confident communication are essential in representing the service team to clients and keeping internal processes flowing.

We are a company that values innovation and continuous improvement - therefore, we welcome creative input from team members who are keen to suggest ways to enhance service efficiency, improve scheduling systems, or streamline office processes.

If you are someone who enjoys problem-solving and thrives on operational clarity you'll have plenty of opportunity to make an impact.

The ideal candidate will possess strong organisational skills with the ability to effectively prioritise tasks and manage a fast-paced service schedule.

You should be comfortable working collaboratively with our engineers and other office staff, especially during peak periods, but equally capable of managing your own workload independently once trained.

Over time you may take on more responsibility within the service function including deeper involvement in scheduling, planning, and support for reactive and preventative maintenance programmes.

Your role will also extend to general administrative support including light HR responsibilities, processing invoices and purchase orders, maintaining accurate internal records, and ensuring essential supplies are consistently stocked.

However your main priority will be working towards a reliable and organised support pillar for our service team helping to maintain the high standards our clients expect.

We pride ourselves on delivering a high-quality, efficient service to our clients and are looking for someone who takes equal pride in supporting the systems and people that make that service possible.

If you believe you are the right candidate--or are motivated to become the dependable and competent team member we need--we would love to hear from you.

This is a fantastic opportunity to join a dedicated team within a growing business and to develop your career in a supportive and professional environment.

info@acdprojects.co.uk

0208 989 8989

Job Type: Full-time

Pay: 17,000.00-30,000.00 per year

Work Location: In person