Job Description

Description

Job Title: Admissions Coordinator

Department: Business Development

Salary: 32,021-34,997

Job Type: Permanent, 35 hours

We are currently recruiting for three Admissions Coordinators.

The Admissions Coordinators play a vital role in ensuring that applicants receive a smooth, timely and bespoke service within the curriculum areas and Faculties that they support. The role monitors and coordinates the admissions journey, ensuring that high quality contact is made with applicants, providing relevant information and access to pre-enrolment/transition services appropriate to the applicant and their needs. Post-holders will require strong organisational skills and a commitment to inclusion, making sure every applicant receives an outstanding service in transitioning into college.

Key Responsibilities

Coordinate the day-to-day analysis and tailored admissions service provided to applicants and enquiries. Coordinate points of contact for prospective students and their families, providing guidance on college facilities, services, courses and entry requirements. Coordinate admissions-related logistics with curriculum teams, Heads of School, and Directors of Faculty. Work closely with the Business Support Admissions Team to align workflows, evaluate processes and resolve issues. Manage the delivery of recruitment and enrolment events, ensuring a welcoming and tailored applicant experience. Maintain accurate and up-to-date records using admissions systems and CRM tools. Work closely with Marketing and Communications and Business Development and Employer Engagement Teams to continually review and improve messaging and activities engaging with prospective students and their families, and key businesses and stakeholders. Coordinate and be responsible for the transition from application to enrolment, liaising with Student Services and Student Progress Teams as necessary. Ensure compliance with admissions and eligibility policies and funding requirements. Troubleshoot application issues and escalate as appropriate to the Head of Student Recruitment and Admissions, or Head of Business Support, as required. Provide high-quality customer service, embodying the college's values of accessibility and inclusion. Contribute to continuous improvement in admissions processes.

Professional Practice and Values

To contribute fully to the mission and values statement of the College Group ensuring its effective implementation in all aspects of College life. To take a proactive approach and responsibility for personal professional development, Health & Safety, and meeting other regulatory compliance (e.g. GDPR, Safeguarding), thereby enabling safe and professional working practices to be observed at all times. To support cross college actives as required, particularly during key enrolment and invigilation periods. Carry out any other relevant and appropriate duties as determined by the needs of the service and as appropriate to the grade.
Due to the changing nature of our work, this role profile serves as a framework to outline the main areas of responsibility. You may be required to undertake other activities of a similar nature that fall within the remit of your area of work.

Skills, Knowledge and Expertise

Essential

Ability and desire to work innovatively and flexibly in a dynamic and aspirational admissions environment. Exceptional organisational ability with strong attention to detail. Excellent verbal and written communication skills. Commitment to delivering outstanding customer service. Competence with admissions systems, CRMs, and Microsoft Office. Ability to resolve issues independently and escalate as needed. Strong teamwork and collaboration skills. High level of integrity and confidentiality with applicant data. Knowledge of, and commitment to, an inclusive approach to applications and applicants. Ability to remain calm and effective under pressure during peak periods.

Benefits

Why Join The City of Liverpool College?

Benefits of working at the College

As a valued member of our College community, you'll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.

Pension Scheme

You'll be part of the Local Government Pension Scheme with employer contributions of up to 20.20%, one of the best pension packages in the sector.

Leave entitlement

Up to 30 days annual holiday allowance, plus 1 wellbeing day. You'll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.

Employee Benefit Platform

As part of your role, you'll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You'll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You'll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life - and beyond.

Health and Wellbeing

As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) - a completely confidential support service available 24/7, 365 days a year. Whether you're facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns.

You'll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules as well as daily wellbeing tips.
You'll also be entitled to a free eye test through our voucher scheme with Specsavers, which covers a full eye exam (worth up to 25) and even includes 45 towards a pair of glasses. We also offer free flu vaccinations to help keep you feeling your best all year round.

Travel

We offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel--without having to cover the full cost upfront. It's all about making your commute more affordable and less stressful.

Flexible Working

We offer flexible working options depending on business need to support our employee's work-life balance.

Professional Development

We're passionate about helping you thrive, offering a mix of formal and informal professional development opportunities--designed to sharpen your skills, expand your knowledge, and accelerate your career.

College Benefits

Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.

About The City of Liverpool College

About The City of Liverpool College

The City of Liverpool College is a leading education provider for almost 12,000 students across the Liverpool City Region, from ages 16 and up.

Our passion for nurturing talent and personal approach to teaching makes sure all our students are fully equipped to realise their potential and be empowered to live out their career ambitions.

We believe in opportunity for all and offer access to both academic and vocational courses. From GCSE to degree level, our students achieve some of the highest exam results in the region.

As a recognised leader in skills and education, we are proud to have been named the Liverpool Chamber of Commerce 2024 Skills Provider of the Year, a testament to our deep-rooted commitment to delivering outstanding education that meets the needs of our students and the regional economy. We are also a proud member of the Chartered Institution for Further Education, reinforcing our position as a centre of excellence within the sector. Our recent Ofsted inspection rated us 'Outstanding' for Adult Provision and Personal Development, highlighting our dedication to providing life-changing education that empowers learners at every stage of their journey.

Our Mission

To provide high quality skills and education by delivering opportunities for growth to all people and businesses of the Liverpool City Region.

Our Goals

Deliver world class skills in business Provide an outstanding learning and student experience Develop the talent for sustainable employment

Safeguarding Our Students

The City of Liverpool College is dedicated to safeguarding and promoting the welfare our learners, and all staff will require an Enhanced DBS check.

Ready to Take the Next Step in Your Career?

Join a dynamic team shaping the future of education in the Liverpool City Region. With over 600 dedicated staff, five campuses, hundreds of courses, and more than 10,000 students, we're proud to be a leader in learning and innovation. Ready to make an impact? Apply now and become part of our journey.