Job Description

The post holder will be responsible for the efficient management of the allocated specialty waiting list and maintaining government targets in accordance with the Patient Access Policy.
The post holder will at times be required to work unsupervised and on their own initiative, as well as working as part of the team with clinical, management and administration colleagues to deliver the highest standards of administrative support possible to help deliver a patient first service.
Main duties of the job
In the initial period of 12 months, the main duties of the post will be:

• Contact and book pre-operative assessments and TCI (to come in) surgery dates for patients, booking patients according to clinical and waiting time priority and in line with the patient access policy
• Utilise the patient administration system to produce letters which inform patients of the appropriate admission times, location, date, and eating/drinking instructions
• Monitor and maintain the elective inpatient waiting lists, adding patients to the list within 24 hours of a clinician request being received
• This role does include Telephone work - inbound and outbound phone calls to our patients to agree pre-op and Surgery dates

After the initial 12 month period, the post-holder will progress to Band 4 once fully competent with the above and below duties:

• Plan theatre cases into theatre lists 6 weeks ahead, utilising a developed knowledge of surgical procedures, duration of operating times and theatre availability
• Fully utilise the available theatre lists and escalate any issues as needed

About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Details
Date posted
08 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 30,162 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
279-7306318-AUG25
Job locations
Worthing Hospital
Lyndhurst Road
Worthing
BN11 2DH
Job description
Job responsibilities
Please see attached detailed s and Person Specifications. There is also a competency matric attached. Job description
Job responsibilities
Please see attached detailed s and Person Specifications. There is also a competency matric attached.
Person Specification
Experience/ Qualification
Essential

• Administration/Customer Service Experience
• Good standard of computer skills
• NVQ Level 3 or equivalent experience

Skills
Essential

• Excellent verbal and written communication skills with the ability to communicate with patients/service users and staff at all levels of the organisation
• One year qualifying period learning within the Admissions Team
• Evidence of having undertaken own development to improve understanding of equalities issues.

Equality, Diversity, and Inclusion
Essential

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues

Person Specification
Experience/ Qualification
Essential

• Administration/Customer Service Experience
• Good standard of computer skills
• NVQ Level 3 or equivalent experience

Skills
Essential

• Excellent verbal and written communication skills with the ability to communicate with patients/service users and staff at all levels of the organisation
• One year qualifying period learning within the Admissions Team
• Evidence of having undertaken own development to improve understanding of equalities issues.

Equality, Diversity, and Inclusion
Essential

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues