Job Description

To work closely with Havens Hospices Care Teams to identify patients, carers and families that require psychological support, ensuring good communication and effective joint planning and working. To work with patients and families independently within a professional framework and following Havens Hospices policy. To ensure that patients and families are aware of the therapeutic supportive services available to them. To undertake a holistic assessment of clients presenting with multiple/complex issues, including safeguarding risk assessment, proposed support plan and further actions such as referral to other/specialist services.



To provide emotional and counselling support (up to Level 3), to an agreed caseload. To manage referrals in a timely and appropriate way. To work with patients and families using individual, group, or family techniques, involving other members of the multidisciplinary team as appropriate. To provide an opportunity for patients and families to explore their emotions safely and creatively regarding life-limiting illness and bereavement issues.



To frequently communicate effectively with patients and families who are emotional due to distressing situations. To participate in multidisciplinary meetings, as necessary. To facilitate groups and develop activities in accordance with the needs of the service. To work with the Service Lead in the recruitment and support of service volunteers and student counsellors in placement.



To contribute to service reporting and audits, as necessary. To contribute to service outcomes by monitoring and evaluating using a variety of tools. To keep records which facilitate communication within the charity following Havens Hospices policy and being mindful of good work practice. To adhere to the Service Standard Operating Procedure and highlight any operational variances to the Service Lead.



To use professional judgement when determining the best course of action including managing safeguarding concerns in a safe and sensitive manner. To work closely with the Service Lead and cover essential service tasks for a short period when required to ensure service continuity.