Job Description

At Citizens Advice Westminster, you will be part of a mission-driven organisation that empowers local residents through expert advice, advocacy, and education. As an Advice Manager, you will play a pivotal role in shaping the delivery of high-quality, multi-channel advice services, assuring that the most vulnerable members of our community receive the support they need and when they need it the most.

Your work will directly contribute to improving lives across Westminster, helping clients navigate complex issues such as debt, housing, benefits, and immigration. You will be a trusted leader, technical expert, and mentor, driving excellence in service delivery and championing continuous improvement.

You will manage outreach sessions, supervise advisers, and take ownership of debt casework and technical quality. From coaching and mentoring to shaping service innovation.

You will manage your own team, oversee outreach sessions, and lead on debt casework with full responsibility for quality assurance, performance metrics, and client outcomes. As a specialist in debt supervision and casework, you will:

Deliver expert advice to vulnerable clients Provide technical supervision and case checking to uphold AQS standards Lead training and coaching in debt-related areas Consult with partners and stakeholders to enhance service delivery Monitor and communicate key policy developments in the debt advice landscape
We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive.

You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

We value diversity, promote equality and challenge discrimination here at Citizens Advice Westminster. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do.

Please apply through our website on https://www.westminstercab.org.uk/job/advice-manager-debt/. CV's are not accepted.

Job Types: Full-time, Part-time, Permanent

Pay: From 42,012.00 per year

Expected hours: No less than 28 per week

Benefits:

Additional leave Company pension Sick pay Work from home
Application question(s):

Can you commit to 50% to 60% of your working time at the office or in outreach location.
Experience:

delivering debt advice & casework: 2 years (required) holistic advice in other social welfare enquiry areas : 2 years (required)
Licence/Certification:

Citizens Advice's Certificate in General Advice work (required)
Work Location: Hybrid remote in London W2 5ES