Job Description

For full role details and an application form please go to.

https://www.communityni.org/job/adviser-fixed-term-12-months

APPLICATION FORM MUST ALSO BE COMPLETED

Closing date 27th June at 12 noon

Role purpose

Community Advice Antrim & Newtownabbey is looking to recruit someone to join our team who has a passion for delivering the best advice and outcomes for our clients. We are looking for a team player who enjoys going that extra mile to help people. Someone who thrives working in a busy environment, good at communicating and researching information. This is a 12 month fixed term role with possibility of extension

Key work areas and tasks:

Advice giving

Interview clients over the phone or face to face using sensitive listening and questioning skills in order to identify query and present solutions Use information sources to find, interpret and communicate the relevant information. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Refer internally or to other specialist agencies as appropriate. Ensure that all work conforms to the Office Manual and quality standard requirements Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Assist with social policy work by providing information about clients' specific circumstances and ensuring recording of same. Attend Outreach clinics if required
Professional development

Keep up to date with legislation, policies and procedures and undertake appropriate training for the position Read relevant publications. Attend relevant internal and external meetings as agreed with the line manager. Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.
Administration

Use IT for statistical recording, record keeping and document production. Ensure that all work conforms to systems and procedures of CAAN.
Other duties and responsibilities

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. Demonstrate commitment to the aims and policies of the Community Advice service. Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Job Types: Full-time, Part-time

Pay: 25,900.00-30,150.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking Work from home
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 27/06/2025
Reference ID: Adviser/June25