Job Description

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Why Perkbox Vivup?
In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.
With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees - something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.
From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.
As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we're positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.
About the role
The goal of the Affiliate Administrator is to expand Perkbox Vivup's Clinical network of affiliate counsellors by identifying and engaging new prospects, while efficiently managing all administrative tasks related to their onboarding and ongoing support. This Affiliate Administrator will also have a key role in the allocation of affiliates to clients, as well as facilitating ongoing clinical governance
What You'll Be Doing

• Proactively scan BACP, UKCP, NCPS, and COSCA registers to spot top talent for our affiliate counselling network.

• Reach out and connect with potential affiliate counsellors to introduce exciting opportunities with Perkbox Vivup

• Build strong first impressions with clear, professional, and friendly communication that leaves a lasting impact.

• Confidently showcase the benefits of partnering with Perkbox Vivup and what sets us apart in the mental health space.

• Gather and organise key information to smoothly onboard new counsellors into our internal systems.

• Manage and follow up on all paperwork to ensure everything is completed accurately and on time.

• Keep everything on track-monitor and update each step of the communication and onboarding journey.

• Be the go-to person for affiliate counsellors-answer questions, offer support, and help them feel part of our Clinical community.

• Allocate affiliates to clients in accordance with SOPs

• Whilst identifying risk with our clients takes place at triage and during counselling, all roles should be alert to risk and escalate any risk to the Clinical Care SLT immediately and in accordance with protocols.

What We're Looking For
Essential:

• Experience in outreach, recruitment, or relationship management

• Strong administrative and organisational experience

• Excellent written and verbal communication skills

• Familiarity with CRM systems or internal tracking tools

• Experience maintaining and updating records in a structured, reliable way.

• Time management and multitasking skills

Desirable:

• Experience in a fast-paced SaaS, HR technology, or employee benefits industry.

• Knowledge of BACP, UKCP, NCPS, COSCA or similar organisations.

• Experience onboarding freelancers or external partners

• Customer service or community management background

• Worked in a mission-driven or care-focused organisation

The Interview Process
Our interview process involves 3 main stages:

• Application
• Short call with a member of the Talent team
• 30-minute video call with Hiring Manager and one other team member
• Final Interview and task with two members of the team

Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk
We're committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations
We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!