Job Description

Tong Engineering is a well-established, fourth-generation engineering business with a long-standing reputation as one of the world's leading manufacturers of high-quality vegetable and waste handling equipment. Operating from state-of-the-art, purpose-built manufacturing facilities on the edge of Spilsby, Lincolnshire, Tong Engineering manufactures advanced solutions for the UK and worldwide vegetable and waste handling industries. The company is driven by an innate vision for growth and innovation, with a commitment to nurturing a skilled workforce being at the heart of the company's success.

A newly created position has arisen in the After Sales Department:

Key Responsibilities :

Providing ongoing

administrative support

to the After Sales and Service managers, including completing timesheets; reconciling expenses; billing and invoicing; and maintaining and updating the departmental calendars. Attending to

travel and logistical arrangements

, including booking hotels, flights, and car hire; arranging VISAs; co-ordinating the licencing, servicing and repairs of service vehicles; co-ordinating equipment hire; and maintaining equipment inventory. Providing

operational support

,including assisting in the Spares department; procuring supplies; and arranging delivery of urgent requests to site.

Customer service and co-ordination

, including responding to incoming phone calls and emails; handling queries; following up on the progress of factory work orders; and providing general support and information to the After Sales team.

When you work at Tong Engineering you get to:

Work for a local family business, established for over 90 years, where employees are valued as individuals. Play a part in a forward-thinking engineering company that is dedicated to manufacturing custom-built solutions that make a real difference to our customers. Work in a new, state-of-the-art manufacturing facility in the heart of the Lincolnshire Wolds, with the latest production processes and modern employee facilities. Be part of a friendly team, working together to manufacture equipment destined for the UK and export markets. Join a company that is committed to building strong relationships with customers, suppliers, business partners and employees. Work for a company that values a strong work ethic and offers potential to develop and grow your career across multiple departments.

Candidate Requirements :

Self-starter with good organisational skills. Good attention to detail. The ability to work well with others as part of a team. Good communication and customer service skills. Previous experience in an administrative role is required. A technical background would be an advantage. UK Driving Licence required. Must be resident in the UK, and have the right to live and work in the UK, without the need for VISA sponsorship.

Normal Working Hours :

Monday to Friday (40 hrs per week) + Overtime availability

Closing Date for Applications: 22 July 2025

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Additional leave Company pension Free parking Life insurance On-site parking Sick pay
Ability to commute/relocate:

Spilsby: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 3 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 22/07/2025
Reference ID: TE/After Sales Service Administrator/22.07.25