Job Description

Pentagon Play are proud to be the UK's leading school and nursery playground specialist, as well as an award winning business that puts it's people first!

With a range of our own industry leading products from our dedicated products team, we design, sell, manufacture and install outstanding learning and play environments.

Our mission is to "improve children's lives today, to shape happier and healthier grown-ups tomorrow".

What can we offer you?

12.50 per hour- Term time only (hours and days can be negotiated) Up to 2,400 in a cross-company bonus scheme Enjoy 25 days of holiday pro rata plus bank holidays Perks like a gym, a snack pantry, and loads of team socials
As an Aftercare Coordinator, you will be organising remedial work on past and present installations. Working closely with our Aftercare Manager and Aftercare Technicians, you will need to be comfortable with the changing demands and fast pace environment. The key day to day tasks will be to handle the Aftercare enquiries, managing warranty claims and overseeing deliveries.

Key Responsibilities

Organising remedial work on past and present installations. Working closely with our Aftercare Manager and Aftercare Technicians, you will need to be comfortable with the changing demands and fast pace environment. Handle the Aftercare enquiries, managing warranty claims and overseeing deliveries. You will need to be aware of costings by compiling and managing any data for costs across the department including: Cost of failure reports, Quotations and cash collection, Material costings, Team bonus report Provide a high level of customer service to create trusting relationships throughout the customer journey. To do this you will be compiling and managing any data for any point of the customer journey including: Customer feedback forms, Customer upskilling and information management, Compiling any customer facing documents, Customer data base management Develop in depth knowledge of Pentagon products, components and fixings along with the health and safety guidelines. Supporting the Aftercare Manager with the launch of inspection packages by compiling and managing any data or information from inspection reports, facilitating any inspection appointments including name, address, equipment list, documentation, payment etc.

Skills Required

Exceptional verbal and written communication skills Attention to detail and the ability to focus on high level tasks Proficient in ICT and highly organized Customer-centric approach, comfortable engaging with professionals at all levels Strong team player with initiative

The Package

12.50 per hour - Term time only (hours and days can be negotiated) Up to 2,400 in a cross-company bonus scheme 25 days holiday plus bank holidays pro rata Healthcare package Pension scheme Casual dress Frequent team and company socials Complimentary snack pantry Employee of the month awards Access to the Pentagon Training Academy (further education access)
If you have the skills we desire, align with our mission and embody our PEACHI values of Positivity, Empathy, Adaptability, Collaboration, Honesty and Innovation then we would love the opportunity to discuss your application further.

We encourage you to submit a cover letter with your CV, however this is optional.

Job Types: Part-time, Permanent

Pay: 12.50 per hour

Expected hours: 30 - 40 per week

Work Location: In person