Job Description

Aftercare Manager - 35,000

Location:

Leeds

Company:

Yorkshire Dental Suite

Are you a passionate and experienced customer service leader looking for your next challenge? Yorkshire Dental Suite is looking for an Aftercare Manager to lead our dedicated Aftercare Team, the friendly voices who support our patients throughout their treatment journey.

About the Role:

As our Aftercare Manager, you'll be responsible for leading, training, and supporting a team who handle both inbound and outbound calls, ensuring every patient receives the 5-star experience Yorkshire Dental Suite is known for.You'll:

Manage, coach, and develop the Aftercare Team to deliver exceptional service Hold regular 1-to-1s and team meetings to ensure performance and morale stay high Monitor and drive KPIs to ensure we're achieving operational excellence Work closely with other departments to ensure smooth communication and patient satisfaction Uphold our brand's reputation by delivering outstanding service at every touchpoint

About You:

2+ years' experiencemanaging a team in a customer service-based environment (essential) Strong leadership and communication skills with a people-first mindset Proven ability to coach and develop a team to meet KPIs Knowledge or experience in dentistry or healthcare is highly desirable Passionate about delivering a luxury, 5-star service

What We Offer:

35,000 basic salary Opportunity to grow within one of the UK's leading dental brands Supportive, friendly, and high-performance team culture Modern working environment and ongoing professional development
If you're ready to lead a team that makes a real difference to patients' experiences, we'd love to hear from you.

Job Type: Full-time

Pay: Up to 35,000.00 per year

Benefits:

Employee discount On-site parking Store discount
Work Location: In person