Job Description

Key Responsibilities:

Professionally communicate with customers by telephone or in person to provide information about products and services or to obtain details of customer issues.*
Produce job cards and update customers and machine records.*
Prepare and complete invoices, advise customers on estimated costs of repairs and timescales of work due to be completed.*
Liaise with technicians about parts ordering to ensure requisite parts are available and communicate any time restrictions to customers in timely manner.*
Liaise with customers to schedule in Breakdown's, Repairs, Services, and follow-up on customers service satisfaction.*
General housekeeping to ensure yard, workshop, showroom, and office areas are tidy.*
Answer telephone Service enquiries with the ability to action customers requirements or even advice customers over the phone and in person.*
Up-selling of VHC and Service Plans.*
Isuzu warranty claim prior approval and claim submission.*
Perform all other duties as assigned by management in a professional and efficient manner.*
Ensure company Health and Safety policies are always followed.*
Participate in evening and weekends on rota.*

Experience and attributes:

Previous experience within an agricultural machinery or automotive aftersales environment (or similar) is essential.*
Excellent customer communication skills and telephone manner.*
Computer literate and confident using Microsoft Word, Excel, and Office.*
Ability to work under pressure in a fast-paced environment.*
Strong timekeeping and attention to detail.*
Ability to manage and prioritise workload effectively.*
Flexible and adaptable when required.*
Able to multi-task and work to deadlines.*
Highly organised.*
Experience using the Ibcos Gold system is an advantage, but not essential as full training will be provided.*

Package & Benefits

This role is offered initially as maternity cover, with the possibility of a permanent position for the right candidate.

Working Hours are 8am to 5:30pm Monday to Friday. Weekend and seasonal hours apply (to be discussed at Interview)

Salary from 14.00 per hour (dependant on experience)

Phone and laptop (if required)

22 days holiday, plus 8 days Bank Holiday

Company Pension

Company and Team Events

Westfield Healthcare Plan and Incentives

Health Assured (Employee Assistance Programme)

Job Type: Full-time

Pay: From 14.00 per hour

Benefits:

Company events Company pension Cycle to work scheme Employee discount On-site parking
Experience:

sales: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person