Job Description

Job Title: Aftersales Advisor

Location: Honda of Bournemouth

Department: Aftersales / Service

Employment Type: Full-time

About the Role

Honda of Bournemouth is looking for an experienced Aftersales Advisor to join our busy and customer-focused team. This role is ideal for someone with a background in the motor trade (car or motorcycle) who understands the importance of excellent customer service and strong internal communication.

You will play a key role in supporting customers after purchase, coordinating with the service department and service technicians, and assisting with parts and accessories enquiries, ensuring a smooth and professional aftersales experience.

Key Responsibilities

Act as a main point of contact for customers regarding aftersales queries Liaise closely with the service department and service technicians to ensure work is scheduled and completed efficiently Assist customers with parts and accessories enquiries, availability, and ordering Ensure accurate job cards, invoices, and aftersales documentation Provide clear updates to customers on service progress and timescales Handle warranty queries and aftersales issues professionally Maintain high standards of customer satisfaction in line with Honda brand values Support the wider dealership team as required

Key Requirements

Previous experience in the motor trade (car or motorcycle) - essential Strong understanding of aftersales processes within a dealership environment Experience dealing with service departments and technicians Confident communicator with excellent customer service skills Organised, detail-oriented, and able to manage multiple tasks Comfortable working in a fast-paced dealership environment IT literate (dealer management systems experience desirable)

Desirable Skills & Experience

Knowledge of Honda vehicles or motorcycles Experience with parts and accessories sales Previous Aftersales Advisor or Service Advisor experience A proactive and team-focused attitude

What We Offer

Competitive salary (dependent on experience) The opportunity to work in an established, respected dealership representing Honda. 20 days holiday plus bank holidays. Staff discounts on motorcycles, parts, clothing, and accessories. Uniform provided. Training on specialist motorcycle care products and techniques. Friendly, supportive team with a shared passion for motorcycles. A busy dealership where no two days are the same. A company culture built on professionalism, quality, and customer care.

How to Apply

If you're ready to bring your skills and enthusiasm to Honda of Bournemouth, we'd love to hear from you. We recommend applying ahead of the New Year, as initial interviews will be taking place in early January. Please send your CV and a short cover letter to:

Stuart

- careers@hondaofbournemouth.co.uk

Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Benefits:

Employee discount On-site parking Store discount
Experience:

Automotive service: 1 year (preferred) Direct sales: 1 year (preferred)
Location:

Poole BH12 5HB (preferred)
Work Location: In person