Job Description

Our busy Horizon Honda dealership in Poole is currently seeking a professional and customer-focused Aftersales Advisor to join our successful Aftersales team. This is an excellent opportunity for an experienced motor industry professional who takes pride in delivering outstanding customer service and building long-term customer relationships.

About Us

The Horizon Magna Group is a privately owned motor retail business established in Poole in 1971. We proudly represent Honda, Mazda, Nissan, Mitsubishi and Changan across 12 dealerships located in Dorset, Hampshire, Somerset, and Wiltshire.

The Role

As an Aftersales Advisor, you will be the first point of contact for our After Sales customers, both face to face and over the phone. You will play a key role in ensuring a smooth, professional, and efficient customer journey while supporting the performance of the workshop and Aftersales department.

Key Responsibilities

Provide a professional and efficient reception service for Aftersales customers Accurately capture customer and vehicle details on the Dealer Management System Secure service and repair bookings to maximise workshop efficiency and labour sales Ensure customer requirements are clearly identified and communicated to technicians Accurately load workshop hours and process job cards and invoicing Ensure all paperwork complies with company and manufacturer requirements, including warranty and fleet invoices Promote and sell additional products and services such as service plans, warranties, and recommended repairs Process Vehicle Health Checks accurately and efficiently Handle customer queries and complaints promptly and professionally, escalating where appropriate Build and maintain long-term customer relationships to generate repeat business Accurately identify parts requirements, part numbers, and availability prior to ordering

Key Candidate Requirements

Previous experience in an Aftersales Advisor or similar motor industry role (minimum 1 year) Proven customer handling and communication skills Strong attention to detail and administrative ability Ability to work well under pressure in a fast-paced environment Basic understanding of cash handling and accounting procedures Proactive, self-motivated, and team-oriented approach Professional appearance with a positive, customer-focused attitude

Salary & Benefits

Competitive basic salary with uncapped personal commission and departmental bonus scheme 30 days annual leave (including bank holidays) Company pension scheme Discounted servicing, MOTs, and repairs Preferential purchase plans on new and used vehicles Access to

BEN

- Our Employee Assistance Programme

Working Hours

Monday - Friday: rotating shifts between 07:30 - 18:00 (1-hour unpaid break) Saturday: 08:00 - 12:30 (on a rota basis 1 in 4)
Join a well-established, trusted dealership with a reputation for excellence and customer loyalty. If you're ready to take the next step in your automotive career, we'd love to hear from you.

Horizon Honda, Poole - part of the_

Horizon Magna Motor Group

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Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Company pension Employee discount Referral programme
Ability to commute/relocate:

Poole BH12 4LT: reliably commute or plan to relocate before starting work (required)
Experience:

Aftersales: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person