Job Description

Horizon Magna Motor Group is excited to announce the launch of Changan Poole, our newest dealership and a key step in our expansion into the electric and next-generation vehicle market. We are now recruiting a proactive and customer-focused Aftersales Advisor to join the team from the outset and play a vital role in establishing this exciting new brand locally.

With Changan's innovative range of electric and future-focused vehicles, this is a fantastic opportunity for an Aftersales Advisor who is passionate about delivering exceptional customer service, supporting customers throughout their ownership journey, and working with modern automotive technology in a fast-growing brand environment.

About Us

Horizon Magna Motor Group is a privately owned motor retail business established in Poole in 1971. Currently, we proudly represent Honda, Mazda, Nissan, and Mitsubishi across 12 dealerships located in Dorset, Hampshire, Somerset, and Wiltshire. Changan Poole marks an exciting new chapter in our continued growth.

About Changan - A new addition to the Horizon Magna Family

Changan is one of China's most established and forward-thinking automotive manufacturers, with a rapidly growing global presence. Their upcoming UK line up will include a new generation of electric and next-generation vehicles designed to meet the needs of modern drivers seeking low-emission, high-tech mobility solutions.

For Horizon Magna Motor Group, the introduction of Changan represents an exciting expansion into the fast-growing electric vehicle sector. As a long-established, customer-focused dealer group, we are proud to bring this dynamic and technologically advanced brand to Poole. Our Aftersales team will play a key role in supporting customers throughout their ownership journey, delivering outstanding service, expert guidance, and a seamless aftersales experience in a rapidly evolving automotive environment.

The Role

As an Aftersales Advisor, you will be the first point of contact for our After Sales customers, both face to face and over the phone. You will play a key role in ensuring a smooth, professional, and efficient customer journey while supporting the performance of the workshop and Aftersales department.

Key Responsibilities

Provide a professional and efficient reception service for Aftersales customers Accurately capture customer and vehicle details on the Dealer Management System Secure service and repair bookings to maximise workshop efficiency and labour sales Ensure customer requirements are clearly identified and communicated to technicians Accurately load workshop hours and process job cards and invoicing Ensure all paperwork complies with company and manufacturer requirements, including warranty and fleet invoices Promote and sell additional products and services such as service plans, warranties, and recommended repairs Process Vehicle Health Checks accurately and efficiently Handle customer queries and complaints promptly and professionally, escalating where appropriate Build and maintain long-term customer relationships to generate repeat business Accurately identify parts requirements, part numbers, and availability prior to ordering

Key Candidate Requirements

Previous experience in an Aftersales Advisor or similar motor industry role (minimum 1 year) Proven customer handling and communication skills Strong attention to detail and administrative ability Ability to work well under pressure in a fast-paced environment Basic understanding of cash handling and accounting procedures Proactive, self-motivated, and team-oriented approach Professional appearance with a positive, customer-focused attitude

Salary & Benefits

Competitive basic salary with uncapped personal commission and departmental bonus scheme 30 days annual leave (including bank holidays) Company pension scheme Discounted servicing, MOTs, and repairs Preferential purchase plans on new and used vehicles Access to

BEN

- Our Employee Assistance Programme

Working Hours

Monday - Friday: rotating shifts between 08:00 - 18:00 with a 1-hour unpaid break Saturday: 08:00 - 12:30 (on a rota basis 1 in 4)
This is a unique opportunity to help establish a fast-growing global brand in the UK market and play a key role in building a high-performing aftersales department from day one. If you're a motivated and customer-focused Aftersales Advisor looking for your next challenge in a modern, forward-thinking dealership, we'd love to hear from you.

Changan Poole - part of the_

Horizon Magna Motor Group

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Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Company pension Employee discount Referral programme Store discount
Ability to commute/relocate:

Poole BH12 3LT: reliably commute or plan to relocate before starting work (required)
Experience:

Aftersales: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person