Job Description

Objective:

To formulate policies and procedures to achieve maximum revenue and profitability through the sale of labour, parts and materials To control stocks and assets at a level commensurate with profit requirements and customer satisfaction To ensure the highest level of customer satisfaction and retention To help Retailer to achieve industry-leading standards of process efficiency and cost control To ensure departmental compliance with company policies and industry guidelines

To ensure that all After Sales departments achieve profit margins in line with budget forecasts and annual objectives.

To foster and maintain a high level of customer satisfaction and quality service. All employees of this Company are required to carry out their duties in accordance with the Companies Quality Policy and Procedures.

Customer Satisfaction
To maintain all relevant customer satisfaction documentation and ensure that all staff are familiar with the Companies, and Manufacturer's, customer care policies.
To ensure high standards of quality and workmanship.

To control and oversee the correct operation of the After Sales Department on a day- to-day basis in the following key areas, using established systems and procedures:

Workshop loading and labour sales. Discounting and Goodwill policy. Manning and staff rotas. Advertising, Promotional & Prospecting activities. Parts stocking levels and turnover Parts re-order procedures and VOR order levels. Customer satisfaction and CSI scores. Special tooling and workshop consumables. Staff training and disciplinary procedures.

Candidate requirements:

We require a proven and experienced Aftersales professional with excellent interpersonal skills and an ability to manage all aspects of our Aftersales departments. Customer centricity is key for us and the successful candidate should be confident in maintaining the expected highest standards while exceeding budgeted financial results. This person will also be confident in managing all Aftersales customer queries in an efficient and professional manner and attaining expected customer satisfaction levels. Current experience within a main dealership in the Motor Trade is required as well as a minimum of 1 years previous experience within this position. The successful applicant must have a full manual driving licence with no more than six points.

Work remotely

No
Job Type: Full-time

Pay: 40,000.00-45,000.00 per year

Benefits:

Company pension Employee discount On-site parking Sick pay
Experience:

Aftersales: 1 year (preferred) Main Dealer: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person