Job Description

Mervyn Stewart is an expanding, successful, family owned Motor Retailer operating at four locations across Belfast, Bangor and Newtownards.


We currently have an exciting and exceptional opportunity for a pro-active and enthusiastic Aftersales Manager to join the Mervyn Stewart team looking after both MG and Skoda at our branch in Conlig. A proven track record in Aftersales Management will be needed with a minimum 2 years experience in a similar role within a franchised car dealership. Excellent communication, organizational and team building skills and a high level of commercial awareness will be required.

In every aspect of our retailing, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible AfterSales experience.

Communication is key within our dealership, not only to ensure a 5-star customer experience but to build solid working relationships with suppliers, customers, and colleagues

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About The Role

Role and Responsibilities

Leading the team to achieve corporate objectives


Coordinating the team to develop and implement the business plan


Manage all aspects of the 'Customer Experience' to ensure consistent delivery of exceptional customer care.


Ensure daily operation of the Aftersales Department in line with Franchise Operating Procedures


Lead the team to succeed, continuously looking for areas to improve performance and refine process to maximise efficiency and effectiveness.


Collect, monitor and communicate management information to improve performance within the Aftersales Department.


Coaching and mentoring the team


Effective communication within the business

What we offer

A competitive industry salary (Basic salary with uncapped bonus opportunities)


Company car


Company Pension Scheme


Manufacturer training and development programme

Our benefits include:

30 days holidays (inc stats) increasing with long service Health, Wellbeing and Discount Shopping Membership Employee discounts Long service recognition Staff celebration events Company awards Company culture of recognition and inclusion

Mervyn Stewart is so much more than a place to earn a pay cheque and we want you to be a part of it. We are always growing on our journey and always striving for the best, both for our customers and our staff.

Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.

Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.

Required Criteria

Minimum 2 years' experience in a senior position within a Franchised car dealership Aftersales Function Effective operation of Dealer Management Software Excellent customer service record Demonstrate ability to be a great team player Great communication skills, verbal & written A full and valid UK driving Licence

Desired Criteria

Knowledge of Warranty Procedures

Skills Needed

Audit Compliance, Time Management/Organisational skills, Flexibility and Adaptability, Communication, Building Teams, Business Awareness

About The Company

Welcome to Mervyn Stewart one of Northern Irelands long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Skoda, Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance. Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.

Company Culture

At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team.


Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development.


We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with 3 manufacturers Skoda, Suzuki and MG across 4 locations with our head office based in Belfast.


At Mervyn Stewart we focus on detail, on customer service, on value and respect for the employee not just the customer.

Company Benefits

At Mervyn Stewart we have over 80 talented staff across our various sites; at its heart Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40-years' service with the company.


At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance. From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known, member of the team.


Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Open office, Competitive salary, Long service recognition, Perks Card, Wellbeing Scheme, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events, Company employee App

Salary

45,000.00 - 50,000.00 per year