Job Description

Are you passionate about delivering exceptional customer service and driving business success? We're looking for an experienced

Aftersales Manager

at our Kia and Omoda/Jaecoo site in Grantham, to lead our service and parts departments, ensuring our customers receive a first-class experience every time.

We are offering an OTE of up to 65,000 with company car and other RJTK Family rewards.

Key Responsibilities:

Maximise customer satisfaction by delivering outstanding service and aftersales support. Maintain regular communication with existing customers to ensure service levels are met, issues are resolved, and new business opportunities are explored. Oversee the daily operations of the Service and Parts Department - including workshop loading, efficiencies, maximising upsell, WIP, parts stock control, returns, and exchanges. Monitor departmental performance against budgets, identifying shortfalls and driving improvement plans. Guide, train, and appraise service team members to support their growth and encourage a proactive, customer-first mindset. Lead regular briefings to identify and promote additional business opportunities, supported by effective systems and staff incentives. Recruit, train, and develop team members to build a high-performing, customer-focused workforce. Ensure all manufacturer standards, systems, and procedures are consistently followed. Maintain a safe, compliant, and efficient working environment for all staff.

What we are looking for:

Experience gained from a similar role within the Motor trade is essential. Hands on leadership approach willing to do what is required An ambitious and target driven leader with a proven track record of exceeding targets The ability to train, coach and motivate the Service and Parts team to develop them to their full potential A customer-focused individual with an uncompromising attitude to delivering excellent Customer service and maintain a customer centric culture within the Service and Parts team Outstanding interpersonal, organisational and communication skills Innovative individual, willing to explore new methods of driving performance A full and valid UK driving Licence
As a valued member of the RJTK Management team, the range of benefits include a company car, 30 days holiday including Bank Holidays plus additional loyalty days, enrolment in the Company pension scheme, life assurance, half day off for your birthday along with Birthday and Christmas gifts, length of service recognition and reward and great discounts across various departments for you and your family and enhanced incentive programmes.

If you feel you possess the right qualities and experience that we are looking for then please forward your CV, along with a covering letter telling us why you think you are the right person for the role to people@rjtkgroup.com

About RJTK Automotive

Established in 1998, Wilson and Co and Drayton Motors operate under the umbrella brand of RJTK Automotive. With just under three hundred employees, the group represents Vauxhall, Peugeot, Kia, Suzuki, KGM and Jaecoo/Omoda across ten sites in Greater Manchester and Lincolnshire.

We are a family business with 'driving excellence' at the heart of what we do. Award winning in several areas, with huge focus on training and development of our employees, we look to recruit people who want to build a career and enjoy the rewards whilst doing so. We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: 40,000.00-65,000.00 per year

Additional pay:

Bonus scheme Quarterly bonus
Benefits:

Company car Company events Company pension Cycle to work scheme Employee discount Life insurance Referral programme
Schedule:

Day shift
Work Location: In person