Job Description

About Us

The Rockwood Group specialises in the engineering and manufacture of complex composite structures for industries including aerospace, defence, cryogenics, automotive, industrial, and leisure. With in-house capabilities in bladder moulding, compression moulding, design for manufacture, CNC machining, and quality assurance, we deliver precision, reliability, and on-time performance. Our culture emphasises innovation, craftsmanship, and sustainability, while we continuously strive to minimise waste and reduce environmental impact.

Role Summary

The After Sales & Procurement Manager plays a pivotal role in managing customer order fulfilment, procurement, and supplier coordination to ensure the smooth delivery of projects from quotation through to completion. This position bridges Sales, Production, Engineering, and Accounts, ensuring that customer requirements are accurately processed, materials are sourced efficiently, and projects are delivered on time and within budget. You'll be the key link between internal teams, customers, and suppliers - ensuring sales orders flow seamlessly, materials are available when needed, and every delivery meets both quality and documentation requirements. This role requires a systems-savvy, detail-oriented, and proactive individual who thrives in a fast-paced, dynamic environment and can communicate confidently across departments and with external partners.

Working within a small team transitioning to a new ERP system to strengthen processes, with the help of the ERP Lead.

Key Responsibilities

Sales Administration & After-Sales Support

Support Sales Team with quotations, including gathering bought-out costs and lead times from suppliers. Log, file, and track all quotations and ensure visibility through the Projected Sales and Sales Order (SO) Logs. Manage receipt of sales orders (direct or via the Sales Team) and ensure all associated documentation - POs, drawings, and correspondence -- is filed accurately under the customer project folder. Conduct contract reviews with Engineering and Production to confirm drawings, subcontracted goods, and delivery dates. Review and flag any non-standard customer terms and conditions for senior management consideration. Liaise with the ERP to prepare and issue Order Acknowledgements to customers. Transition confirmed orders from Projected Sales to actual SO Log entries, ensuring data accuracy for budgeting and cash flow forecasts.
Customer Communication & Delivery Coordination

Act as the primary point of contact for customers regarding order status, delivery schedules, and project updates. Monitor delivery schedule emails and coordinate internally to ensure production timelines are maintained. Communicate proactively with customers to advise on any schedule changes or project issues. Ensure all relevant delivery documentation, including Advice Notes and Certificates of Conformance (C of C's), are provided accurately to customers. Collaborate with Production to monitor job progress and confirm on-time dispatch of goods.
Procurement & Supply Chain Management

Identify and plan material requirements for projects in coordination with Production and Engineering. Liaise with the Sales & Procurement Admin to raise and manage purchase orders for both short-term and long-term material and subcontractor needs. Ensure purchasing activities align with project budgets, seeking competitive quotes where possible to meet company cash flow targets. Include all relevant drawings, specifications, and documentation with subcontractor POs. Manage the Purchase Order Log, tracking progress and ensuring timely delivery from suppliers. Support supplier approval and maintain the Approved Supplier List in collaboration with the Finance Team. Source, evaluate, and onboard new suppliers when required to strengthen the supply chain. Conduct supplier site visits to assess capability, quality, and performance. Check and file supplier documentation, ensuring C of C's are scanned and stored under the correct customer project files.
Shipping & Invoicing

Facilitate advice notes for both customers and subcontractors, ensuring documentation accompanies shipped goods and emailed POs. Verify all outgoing shipments include required C of C's and other project documentation. Coordinate with Accounts to ensure they receive all Advice Notes and POs required for invoicing. Monitor Sales and Purchase Order logs are correctly maintained for accurate flow into cash flow reporting.

Person Specification / Knowledge & Experience

Essential Criteria

Proven experience in sales administration, procurement, or supply chain coordination, ideally within a manufacturing or engineering environment. Strong understanding of purchasing processes, supplier management, and customer service principles. Highly system-savvy with the ability to navigate and utilise digital platforms, logs, and reporting tools effectively. Excellent interpersonal and communication skills, both written and verbal, with the ability to build and maintain positive relationships across all levels. High level of accuracy and attention to detail in documentation, data management, and record keeping. Strong organisational and time management skills with the ability to handle multiple priorities and deadlines. Proficient in Microsoft Office, particularly Excel and Outlook. Knowledge of using an ERP System. Ability to work effectively in a fast-paced, dynamic environment, adapting quickly to change and supporting cross-functional teamwork. Confident, proactive, and solutions-focused with a collaborative approach to problem-solving.
Desirable Criteria

Experience with ERP/MRP systems, preferably Progress Plus. Knowledge of engineering drawings, manufacturing processes, or technical documentation. Experience conducting supplier audits or site visits. Understanding of quality management systems (e.g.AS9100). Experience in cost analysis or cash flow forecasting related to procurement and sales. Previous experience in a customer-facing role with responsibility for after-sales support and project coordination.

Apply Now

If you have the skills, experience, and enthusiasm to excel as an After Sales & Procurement Manager, we would love to hear from you. Join The Rockwood Group and help us continue delivering excellence in composite manufacturing.

Please note: At this time, The Rockwood Group is unable to provide visa sponsorship. Applicants must have the right to work in the UK at the time of application.

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Additional leave On-site parking
Application question(s):

Are you legally authorised to work in the UK without company sponsorship now or in the future?
Work authorisation:

United Kingdom (required)
Work Location: In person