Job Description

Overview and What We Offer

Location:

Glasgow

Refer a Friend Bonus:

1000 per successful referral - unlimited!

Generous Holiday Entitlement

Day Off for Your Birthday

Staff recognition awards

Hotel and Airline Discounts

Employee Assistance Programme

OUR COMPANY CULTURE....

We thrive on Excellence, Passion, Innovation, and Commitment. In a Bright, Energetic, and Fast-Paced environment, we push boundaries, celebrate success, and inspire growth every day.

If Only

is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Who We Are and What We Do

If Only, a multi-award-winning luxury tour operator, specialising in bespoke 5 Star holidays and cruises worldwide. We are 100% trade-focussed partnering exclusively with travel agents throughout the UK and Ireland, providing the expertise and resources to create truly personalised and unforgettable travel experiences. From handpicked properties and unique itineraries to unparalleled customer service, we empower our agency partners to exceed client expectations. We're passionate about travel, and are connoisseurs of luxury resorts, and experts at curating exceptional journeys. Join our team of dedicated professionals, as a leading name in luxury travel and help us make travel dreams a reality.

If Only

is part of

The Portman Travel Group click here to view our LinkedIn Careers Page

and includes,

Elegant Resorts

,

Clarity Business Travel

Brighter Event

,

and

Destination Sports Group

Are you passionate about delivering exceptional customer service and ensuring every detail is just right? Do you thrive in a fast-paced, collaborative environment where your work directly supports both customers and internal teams? If so, we'd love to hear from you!


We're looking for a

dedicated Aftersales Specialist

to join our dynamic team. This role is pivotal in ensuring seamless booking fulfilment, supporting our Reservations team, and maintaining outstanding service standards for both agents and direct customers.

What You'll Be Doing:

Providing professional support via phone and email on all aspects of booking fulfilment Managing departmental inboxes and ensuring timely task completion Booking and confirming ground services directly with suppliers Creating and dispatching accurate confirmations and invoices Supporting customers with special requirements, ensuring all documentation is in place Handling concierge requests including celebrations, excursions, and seat preferences Quality-checking bookings across all destinations and resolving issues proactively Administering booking amendments and cancellations Responding to customer complaints with empathy and efficiency Collaborating across departments to improve processes and accuracy Ensuring compliance with ABTA guidelines and Data Protection regulations Supporting crisis situations calmly and methodically Maintaining diary actions to ensure deadlines are met and services are delivered Driving a meaningful and successful Concierge service

What We're Looking For:

Proven experience in the travel industry Strong geographical knowledge and willingness to learn new destinations GDS Galileo experience (preferred) Excellent communication skills - both written and verbal High attention to detail and ability to foresee potential issues A calm, empathetic, and professional approach to customer service Ability to work independently and as part of a team Strong organisational skills with the ability to multitask and prioritise Proficiency in Microsoft Office applications A solutions-focused mindset and a positive attitude toward change * Numeracy skills and accuracy in cost checking