Job Description

#

Closing date:

Wed 31st December 2025

Location:

On Yer Bike, HP18 0JX

Department:

Aftersales & Service

Reports to:

Service Manager

WHY This Role Matters to You: Become the Essential First Impression

Do you take genuine pride in running a smooth, professional front office? If you're a warm, organised, and composed communicator, this is your chance to be the

critical first touchpoint

for customers interacting with four legendary motorcycle brands:

Ducati, Kawasaki, Aprilia, and Moto Guzzi

.

At On Yer Bike, the Service Receptionist isn't just an administrator--you are the

gatekeeper of the service experience

. Your mission is to ensure every phone call, email, and face-to-face interaction sets a premium tone, driving customer satisfaction and operational excellence for our busy workshop. If you thrive on being highly visible and indispensable, read on.

Your Mission: Seamless Service Coordination

As the Aftersales/Service Receptionist, you are the primary hub of communication for our busy service department. You will manage all incoming customer contact, coordinate service bookings, and provide essential administrative support to the Aftersales and Workshop teams.

This role requires a blend of exceptional customer service skills and strong administrative aptitude to keep the service desk operating efficiently.

Key Responsibilities

Customer Experience & Communication (The First Point of Contact)

Front Desk Welcome:

Greet all customers entering the Service Department with a professional and welcoming manner, directing them to the appropriate advisor or waiting area.

Telephone Management:

Answer all incoming service calls promptly, handle customer queries, schedule service and repair bookings, and clearly communicate the requirements of the call to the relevant team member.

Email Correspondence:

Monitor the Service Department's dedicated email inbox, responding to enquiries, confirming bookings, and escalating complex matters to the Service Manager or technical staff.

Information Relay:

Act as the central communication point between the customer and the workshop, ensuring customers are kept updated on vehicle status, estimated collection times, and outstanding requirements.

Issue Resolution:

Handle initial customer complaints or enquiries with composure and empathy, aiming for first-contact resolution where possible, or efficiently passing them to the correct point of contact.

Service & Workshop Administration

Service Scheduling:

Accurately book appointments, manage the workshop loading diary, and ensure job cards are prepared and processed correctly for daily arrivals.

System Integrity:

Maintain and update customer records, contact details, and vehicle service histories within the Dealer Management System (DMS).

Invoicing Support:

Assist the Parts and Service Advisors with processing final service invoices and taking payments upon customer collection.

General Administration:

Perform general administrative tasks, including filing, managing incoming and outgoing post, and maintaining the organisation of the service reception area.

Person Specification (Skills and Experience)

Essential

Proven experience in a professional receptionist, front-of-house, or administrative role, preferably within a fast-paced environment. Impeccable phone manner and clear, professional written communication skills (for email correspondence). Exceptional organisational abilities, with a proven track record of managing multiple tasks and priorities simultaneously. A composed and friendly approach, able to remain calm and professional under pressure. Strong IT skills, including proficiency in Microsoft Office and the ability to quickly learn dealer-specific management systems (DMS).

Desirable

Previous experience in the automotive, powersports, or motorcycle industry. An interest in or knowledge of premium motorcycle brands (Ducati, Kawasaki, Aprilia, Moto Guzzi).

How to Apply

If you are ready to be the crucial first impression for a dynamic, multi-franchise dealership, we encourage you to apply.

Please submit your CV and a brief cover letter outlining why you are the perfect fit for On Yer Bike to our General Manager, Mike Phipps on mike@onyerbike.net.