Job Description

Nantwich Health Centre is looking for an enthusiastic, fast learning and reliable individual to join our team of receptionists.
Successful applicants will need to have excellent people skills, be able to remain calm in a fast-paced environment and be familiar with working on computerised systems.
We will consider applications for both full and part time hours.
Flexibility is essential for sickness and holiday cover.
Main duties of the job
Welcoming and dealing with patients in a positive friendly manner.
Answering inbound calls and booking appointments using the EMIS system.
Dealing with patients queries and requests over the telephone and at the front desk.
Liaising with GPs and clinicians in an organised and competent manner.
Liaising with external services, such as hospitals, care homes, pharmacies and community services.
Maintaining and updating computerised medical records, showing excellent attention to detail.
Maintaining patient and practice confidentiality.
Skills Required:
Be able to build rapport with patients and all members of the team.
Passionate and motivated.
Good IT skills.
Excellent communication skills.
Minimum 2 years customer service / reception / administration experience.
NHS experience desirable.
All relevant training will be extended following appointment.
About us
We are a family friendly practice consisting of 8 GP's, 2 Practice Nurses, 1 GP Assistant and 2 Health Care Assistants.
This Practice can be very busy so we require someone with a solid work ethic, adaptable and willing to go the extra mile.
The days and hours required will be discussed at interview. We will consider applications for both full and part time hours.
Details
Date posted
10 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A2511-25-0003
Job locations
Church View Primary Care Centre
Beam Street
Nantwich
Cheshire
CW5 5NX
Job description
Job responsibilities
Job Title: Medical Receptionist
Special Requirements of the Post:

• The ability to demonstrate a high level of customer service, be patient focussed and a team player.
• Possess good inter-personal and organisational skills and be able to prioritise a busy workload whilst working well under pressure.
• Be able to work independently and manage a wide range of duties as part of a small team.
• Be computer literate and possess excellent verbal and written communication skills. Attention to detail and patient confidentiality are essential.
• To cultivate and maintain a pleasant and positive working environment.

Key Accountabilities Include:

• To work closely with our practice team, to provide and promote efficient and effective delivery of high-quality reception, administrative and secretarial, support to all service users, colleagues, and patients, according to agreed timescales.

• Liaising directly with patients/visitors to ensure that they are routed to the most appropriate service to meet their requirements, in line with practice protocols. This may be over the telephone or face to face.
• Process prescription requests.
• Advise patients of relevant charges for private services, accept payment and issue receipt.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring that these procedures are adhered to.
• Monitor flow of patients into consulting / treatment rooms
• Open the reception area and public waiting area at the start of day and make all the necessary preparation to receive patients.
• Ensure reception and waiting areas are kept neat and tidy.
• Secure premises at the end of the day, in line with practice protocols.
• Ensure accurate and precise coding is input on computer records for all patients.
• Ensure all incoming correspondence is filed in the correct record.
• Scan daily post and attach to patient medical records appropriately.
• Perform any other duties that may be necessary for the efficient running of the practice and comply with reasonable requests to carry out extra duties in unforeseen circumstances.
• Maintain up to date skills and knowledge, and an awareness of patient-led service issues.
• Liaise with colleagues to ensure that adequate service provision is always maintained and provide relief cover as and when required.
• Take accountability for safeguarding the confidentiality of all information to which the post holder has access.
• Take ownership of personal training and development, by proactively seeking out new opportunities to develop within the practice and communicating with the practice management team accordingly.

To support the secretarial team as follows, where required:

• Process referrals and incoming patient data, including coding.
• Utilise the electronic referral service (ERS) and medical record system (EMIS and DOCMAN10).
• Liaise with external agencies such as secondary care and community services.
• Process private GP work and SARs.
• Produce high quality documents within the necessary timescales and practice guidelines.
• Deal with insurance and medical reports within specified guidelines and liaising with outside organisations and patients appropriately.

The duties outlined in the job description are not intended to be an exhaustive list. These duties and responsibilities may be amended from time to time, in line with business need.
Job description
Job responsibilities
Job Title: Medical Receptionist
Special Requirements of the Post:

• The ability to demonstrate a high level of customer service, be patient focussed and a team player.
• Possess good inter-personal and organisational skills and be able to prioritise a busy workload whilst working well under pressure.
• Be able to work independently and manage a wide range of duties as part of a small team.
• Be computer literate and possess excellent verbal and written communication skills. Attention to detail and patient confidentiality are essential.
• To cultivate and maintain a pleasant and positive working environment.

Key Accountabilities Include:

• To work closely with our practice team, to provide and promote efficient and effective delivery of high-quality reception, administrative and secretarial, support to all service users, colleagues, and patients, according to agreed timescales.

• Liaising directly with patients/visitors to ensure that they are routed to the most appropriate service to meet their requirements, in line with practice protocols. This may be over the telephone or face to face.
• Process prescription requests.
• Advise patients of relevant charges for private services, accept payment and issue receipt.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring that these procedures are adhered to.
• Monitor flow of patients into consulting / treatment rooms
• Open the reception area and public waiting area at the start of day and make all the necessary preparation to receive patients.
• Ensure reception and waiting areas are kept neat and tidy.
• Secure premises at the end of the day, in line with practice protocols.
• Ensure accurate and precise coding is input on computer records for all patients.
• Ensure all incoming correspondence is filed in the correct record.
• Scan daily post and attach to patient medical records appropriately.
• Perform any other duties that may be necessary for the efficient running of the practice and comply with reasonable requests to carry out extra duties in unforeseen circumstances.
• Maintain up to date skills and knowledge, and an awareness of patient-led service issues.
• Liaise with colleagues to ensure that adequate service provision is always maintained and provide relief cover as and when required.
• Take accountability for safeguarding the confidentiality of all information to which the post holder has access.
• Take ownership of personal training and development, by proactively seeking out new opportunities to develop within the practice and communicating with the practice management team accordingly.

To support the secretarial team as follows, where required:

• Process referrals and incoming patient data, including coding.
• Utilise the electronic referral service (ERS) and medical record system (EMIS and DOCMAN10).
• Liaise with external agencies such as secondary care and community services.
• Process private GP work and SARs.
• Produce high quality documents within the necessary timescales and practice guidelines.
• Deal with insurance and medical reports within specified guidelines and liaising with outside organisations and patients appropriately.

The duties outlined in the job description are not intended to be an exhaustive list. These duties and responsibilities may be amended from time to time, in line with business need.
Person Specification
Qualifications
Essential

• Minimum 2 years customer service / reception / administration experience. All relevant training will be extended following appointment

Desirable

• NHS experience desirable. EMIS and Docman experience desirable.

Person Specification
Qualifications
Essential

• Minimum 2 years customer service / reception / administration experience. All relevant training will be extended following appointment

Desirable

• NHS experience desirable. EMIS and Docman experience desirable.