Job Description

Ref Number

B01-05120

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

54,172-63,752

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

No

Closing Date

20-Aug-2025

About us

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Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.



Our ambition is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.



UCL boasts a track record of ground-breaking research that transforms the lives of people around the world. Our teams provide dedicated, specialist support throughout the research and innovation lifecycle to help sustain and advance UCL's position as a world-class, research-led university.



The Research and Innovation Operations (RIO) change portfolio was set up to enable sector leading research and innovation support for the diverse UCL research and innovation community, as outlined in the UCL Strategic Plan 2022-27.



RIO's role is to bring a strategic focus and deliver key outcomes for researchers and the support community.



RIO aimsto:


enable excellent, end-to-end service to the research and innovation community drive efficiency and financial sustainability in all we do simplify and integrate processes across organisational boundaries professionalise research and innovation support as a discipline.

About the role

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As an Agile Delivery Manager (ADM) you will support, coach, and enable one or more cross-functional Agile teams.



You will lead and facilitate collaborative Agile ceremonies, striving to anticipate and mitigate risks, manage issues and dependencies, and remove blockers and impediments. You will also lead the Research & Innovation Operations Product Team during Termly Increment (TI) Planning, as well as reporting on progress during Inspect & Adapt and Vision sessions.



You will work closely with the Product Manager and/or Product Owner to deliver their product vision and roadmap. Additionally, you'll proactively communicate and collaborate with key stakeholders in the Information Services Division (ISD) and more widely across UCL and the research and innovation community.

About you

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As an experienced Agile Delivery or Project Manager, you have experience in delivering agile products and projects, with excellent facilitation, collaboration and communication skills. Your interpersonal skills (including the ability to persuade and influence stakeholders) are exceptional and you're naturally curious, always being proactive and looking to continuously improve how you and your team operate.



You are able to use Jira, Teams, Miro and other collaboration tools, and are confident with the budgeting and financial management of your team, always seeking to achieve value for money and benefits realisation.



You manage risks and issues proactively, seeking to mitigate risk wherever possible, and manage interdependencies across the ISD portfolios and wider-UCL. Additionally, you have the confidence to represent your team and speak publicly, including leading Agile ceremonies, giving demos, and providing requested information and presentations to senior leadership.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.