Job Description

Ref Number

B01-05281

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

54,931-64,644

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

15-Dec-2025

About us

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Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.



Our ambition is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.

About the role

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Located within UCL's, Information Services Division (ISD), and working in collaboration UCL Estates Division, the Agile Delivery Manager will working within the Digital Campus Portfolio.



The secondment for the Agile Delivery Manager will be responsible managing the

Estates Management Product Team

that underpins UCL's operational infrastructure through the delivery and maintenance of critical digital systems, including:


StarRez - Student accommodation management Gallagher - Building access and security management Springshare LibCal - desk and appointment booking platform SendSuite - Campus postal delivery and logistics automation MySupporters - Fundraising, Supporter, and Alumni management Student Psychological Services (SPS) - Counselling requests, booking, appointment, and records management. iLockers - Intelligent locker service., Network and third-party

These systems are vital to the university's daily operations, directly impacting student experience and campus security.



The ADM secondment is crucial to ensuring these systems remain secure, efficient, and aligned with UCL's strategic objectives, while new initiatives/systems (like Building Management Systems) are smoothly onboarded.



The ADM will:


Coordinate upgrades and enhancements, ensuring robust and compliant security infrastructure. Oversee timely application of security patches and system updates, supporting regulatory compliance and risk mitigation. Contribute to the delivery of the Estates 2050 Vision and Digital Campus roadmap, supporting API integrations for initiatives like Space Utilisation, Common Data Environment, and AV Teaching Spaces. Work with Portfolio Service Lead to optimise service management by refining workflows and knowledge management within the Enterprise Service Management (ESM) framework. Coordinate work on the onboarding of new services into the Estates Management support sphere. Embed agile methodologies to drive continuous improvement and delivery excellence across Estates digital services.

You will also be required to manage risks and issues through facilitating the team to manage any problems and agree solutions that are then planned into sprints.



Proactively manage the finances to ensure that financial actuals and forecasts are maintained and regularly reviewed.



You will also be required to oversee the delivery of the upgrades for application listed above to ensure all work is being carried out as per the designs agreed with the subject matter experts.

About you

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The candidate is required to have demonstratable experience of having worked in an Agile Delivery Manager role.



The successful candidate will have good communication, forward planning and risk management skills. With proven experience of managing stakeholder expectations across the organisation.



Good stakeholder management skills are essential with the ability to proactively work across multiple teams across the organisation, ensuring that requirements are translated into narratives and designs, agreed forward plans that are transposed into Agile stories to support the delivery of the work during Termly Increments (TI), ensuring they are on time and within budget.



This role requires an ambitious person that wants to progress their career at UCL. You will be supported and mentored by subject matter experts and senior management, and will receive training in the SAFe Agile Framework in order to further your career at UCL.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.