Job Description

Job description

About Us

ZAM FM is a growing facilities management and ambulance services provider, delivering Patient Transport Services (PTS), High Dependency Unit (HDU) transfers and frontline 999 emergency services across multiple regions. We are committed to high clinical standards, patient dignity and professional, safe service delivery 24/7.

Role Summary

As an

Ambulance Technician (Tech/AAP) at ZAM FM

, you will work alongside an Emergency Care Assistant and/or clinically qualified practitioner, responding to:

High dependency transfers Non-emergency PTS journeys Potential 999 emergency calls
You will attend a wide range of accidents and emergencies, sometimes over significant distances, under both normal and emergency driving conditions, ensuring you reach scenes

quickly and safely

.

You will:

Provide

high-quality patient care and safe transportation

to and from designated destinations. Transfer very unwell patients between hospitals or to specialist centres. Deliver essential emergency care such as: Controlling severe bleeding Treating wounds and fractures Caring for patients with potential spinal injuries
You will be based at one of our stations, working

shift patterns

in all weather conditions, at all hours, including motorways and confined spaces. As well as direct patient care, you will interact with relatives, bystanders and other members of the public, especially during larger or serious incidents.

Key Duties & Responsibilities

Primarily support the clinician you are working with (e.g. paramedic), while

always prioritising the patient's care and wellbeing

. Assist with clinical, practical, social and emotional care in unscheduled/emergency environments. Ensure the correct equipment and environment are prepared for assessment and treatment. Attend to patients in the rear of the ambulance where appropriate, in line with

Medicines Management policy

. Immediately request the vehicle be stopped safely and escalate to a clinician if a patient deteriorates or causes concern. When not working with a paramedic, promptly inform dispatch and help decide the safest clinical plan (e.g. clinical support, RV point, ED). Safely manage and escalate higher-risk categories (e.g. active cardiac chest pain, GCS ?12, maternity cases, severe bleeding, airway issues, recent seizures, very young patients) in line with clinical guidance. Drive in a

smooth and safe manner

in accordance with: Traffic laws Ambulance driving training The Highway Code Maintain constant contact with

ambulance control and dispatch

. Clean, restock and check vehicles to ensure they are

roadworthy, legal and clinically stocked

. Complete

timely, accurate documentation and reports

. Adhere to all relevant

Codes of Conduct, company policies and clinical standards

. Undertake any other reasonable duties required by ZAM FM.

Governance, Safety & Professional Standards

You will be expected to:

Maintain

strict confidentiality and data security

in line with GDPR and Caldicott Principles - breaches may be treated as a dismissible offence. Follow all

Health & Safety

requirements, including reporting hazards, incidents and undertaking risk assessments as required. Comply with

Infection Prevention and Control

policies, including PPE, hand hygiene and vehicle cleanliness. Support

patient and public involvement

, listening to feedback and escalating concerns appropriately. Uphold ZAM FM's

Equality, Diversity and Inclusion

commitments and comply with the Equality Act 2010. Meet all

safeguarding responsibilities

for children and vulnerable adults, holding an in-date safeguarding qualification appropriate to the role. Use all

telecommunication and digital systems

(phones, PDAs, apps) appropriately and in line with information governance standards. Follow company expectations on

social media and digital conduct

, ensuring you never bring ZAM FM, its clients or partners into disrepute. Participate in

training, development reviews and continuous professional development

. Work flexibly across sites and shifts to meet operational demand (24/7 rota, including nights, weekends and bank holidays). Comply with the

No Smoking policy

: no smoking in uniform, in vehicles or on healthcare premises.

Entry Requirements

To be successful as an

Ambulance Technician (Tech/AAP)

you will need:

A

valid UK full B category driving licence

with

no more than 6 penalty points

. A

valid IHCD Technician Ambulance Aid

or

Associate Ambulance Practitioner (AAP)

qualification. A

valid IHCD Ambulance Driving

or

Certificate in Emergency Response Ambulance Driving Level 3 (CERAD 3)

.

Maths, English and one other GCSE at grade C or above

, or equivalent. Previous

customer / patient-facing experience

. Demonstrable working knowledge of

dealing with patients

in challenging or varied environments. Sound

knowledge of the Highway Code

(tested at assessment). Good

communication skills

, emotional resilience and the ability to stay calm under pressure.
This role also requires:

An

enhanced DBS check

(processed/verified by employer). An

in-date safeguarding qualification

appropriate to the role.

Benefits

Competitive salary package 20 days annual leave plus bank holidays (

pro rata

)

Free uniform

NEST pension

Statutory Sick Pay (

SSP

) Ongoing training and professional development Supportive, team-based and inclusive work environment Opportunities to work across

PTS, HDU and 999 emergency services

Principal Terms

Job Type:

Part-time, Zero Hours Contract

Location:

Various

Shift Pattern:

Rota covering

24 hours, 7 days a week

(shift patterns vary by base and role) This is a

uniformed post

and may include

evenings, weekends and additional hours

(with overtime or TOIL where authorised).

How to Apply

Interested candidates are invited to submit their

CV and a cover letter

outlining:

Relevant clinical and ambulance experience Driving qualifications and penalty points Emergency/urgent care exposure and patient-facing experience
ZAM FM is an

equal opportunity employer

. We welcome applications from all suitably qualified individuals and are committed to a culture of

safeguarding, inclusion, dignity, respect and professionalism

in everything we do.

Job Types: Full-time, Part-time, Permanent, Fixed term contract, Zero hours contract

Benefits:

Company pension Flexitime
Language:

English (required)
Licence/Certification:

Driving Licence (required) Emergency Response Ambulance Driving Level 3 (CERAD 3) (required) IHCD Technician Ambulance Aid (required)
Work Location: On the road