Job Description

We're looking for a detail-driven

AML Administrative Officer

to support our AML and Due Diligence operations across all products. You'll play a key role in ensuring our business maintains the highest standards of compliance, risk management, and customer protection.


As part of our Legal, Risk & Compliance department, you'll help safeguard the company against money laundering and social responsibility risks by assisting with customer due diligence (CDD), enhanced due diligence (EDD), risk assessments, and administrative case management.

What you'll be doing:

In this role, you'll be responsible for supporting the AML function through accurate documentation, data entry, and record management while maintaining up-to-date customer and case information across multiple systems. You'll monitor and investigate unusual or suspicious customer activity, ensuring that all findings and decisions are properly documented. Communicating directly with customers to request and verify information, you'll ensure compliance with internal AML policies and contribute to achieving departmental KPIs and SLAs. You'll also work closely with internal teams and external partners to coordinate AML processes and ensure consistency across all operational areas. Staying informed on the latest regulatory requirements--particularly those related to gambling licensing in the jurisdictions we operate in--will be an important part of your day-to-day responsibilities, as will supporting other areas of the Customer Operations Department when needed.

What we are looking for:

To succeed in this role, you'll need strong analytical and logical thinking skills, with the ability to make sound, evidence-based decisions. You'll be meticulous and detail-oriented, with a commitment to accuracy and high standards of work. Excellent written and verbal communication skills are essential, as you'll engage with colleagues and stakeholders across the business. You'll be comfortable managing your own workload, prioritising effectively, and thriving under pressure to meet tight deadlines. Proficiency in Microsoft Office and confidence using multiple systems are key, as is maintaining the highest level of confidentiality and data security. Experience in producing compliance or performance reports is an advantage, and any practical understanding of AML, CDD, or EDD processes will be highly beneficial.

What's in it for you?

At the Tote you can expect a friendly working environment with a strong sense of teamwork and pride in what we do. Within this role you'll develop a broad range of skills and experiences that can enhance your career at the Tote. Additionally, our company benefits package includes;


Competitive Basic Salary Discretionary Bonus Scheme Company Shares Option Plan Contributory pension scheme Life insurance (4 x basic salary) Simply Health Cash Plan Holiday entitlement (33 days inclusive of bank holidays) Study Support and opportunity for progression and development Confidential 24/7 365 employee assistance helpline Agile and collaborative office environment with free parking, fruit, biscuits, and drinks

Regular social events, charity events and volunteering opportunities