Job Description

If you have excellent communication, IT and analytical skills, with experience and knowledge of investigative procedures, the NHS Business Services Authority (NHSBSA) has an opportunity for you.
The NHSBSA plays an important role in tackling fraud and error across the wider NHS by reducing opportunities for fraud and error and improving the way that fraud and error risks are addressed.
We're currently recruiting a Fraud Audio Typist and Administrative Officer to work within the NHSBSA's Loss and Fraud Prevention (LFP) Team.
What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!

Main duties of the job
As a Fraud Audio Typist and Administrative Officer, you will provide an excellent standard of audio typing and administrative support to the NHSBSA Loss and Fraud Prevention Team, ensuring work is prioritised according to the changing demands of the team. You'll provide assistance in preparing case files and other ad-hoc duties as and when required in line with the team's needs.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.
Details
Date posted
17 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year
Contract
Secondment
Working pattern
Full-time
Reference number
914-BSA7510636
Job locations
Stella House
Newcastle Upon Tyne
NE15 8NY
Job description
Job responsibilities
In this role, you are accountable for; * To provide efficient and comprehensive tape transcriptions resulting from criminal investigations undertaken by the NHSBSA Fraud Specialists (FSs).

• To provide administrative support to the NHSBSA Loss and Fraud Prevention Team with the administration of case files such as scanning documents and renaming exhibits in accordance with the naming convention.
• Ensure all duties are carried out in accordance with the correct procedures and policies.
• To undertake compliance checks relating to suspicions of frauds.
• To produce witness statements and exhibits from records held on BOSS.
• To undertake data input duties to ensure computerised records are kept up to date and accurate at all times.
• Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads.
• To observe strict confidentiality in all matters.
• To understand current policies, guidelines and procedures which relate to the fraud function within the NHSBSA.
• To follow guidance and work, within defined national and local standards.

Job description
Job responsibilities
In this role, you are accountable for; * To provide efficient and comprehensive tape transcriptions resulting from criminal investigations undertaken by the NHSBSA Fraud Specialists (FSs).

• To provide administrative support to the NHSBSA Loss and Fraud Prevention Team with the administration of case files such as scanning documents and renaming exhibits in accordance with the naming convention.
• Ensure all duties are carried out in accordance with the correct procedures and policies.
• To undertake compliance checks relating to suspicions of frauds.
• To produce witness statements and exhibits from records held on BOSS.
• To undertake data input duties to ensure computerised records are kept up to date and accurate at all times.
• Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads.
• To observe strict confidentiality in all matters.
• To understand current policies, guidelines and procedures which relate to the fraud function within the NHSBSA.
• To follow guidance and work, within defined national and local standards.

Person Specification
Shortlisting criteria
Essential

• Ability to work without supervision
• Ability to prioritise
• Able to work independently or as part of a team
• Ability to meet deadlines
• Demonstrate good communication and interpersonal skills
• Demonstrable ability to tackle a number of diverse tasks and be able to prioritise and manage work accordingly whilst working to tight deadlines

Experience
Essential

• Experience of working within clerical / office environment
• Experience of transcribing audio tapes / CDs
• Attention to detail and accuracy
• IT literacy with knowledge of generic software packages (Microsoft Word, Excel, etc.)
• Understanding of the need for confidentiality awareness at all times

Desirable

• Experience of transcribing interviews under caution

Qualifications
Essential

• Education to GCSE or equivalent.
• Typing / Audio transcribing qualification (AMSPAR / RSA 3 or equivalent or equivalent experience)

Person Specification
Shortlisting criteria
Essential

• Ability to work without supervision
• Ability to prioritise
• Able to work independently or as part of a team
• Ability to meet deadlines
• Demonstrate good communication and interpersonal skills
• Demonstrable ability to tackle a number of diverse tasks and be able to prioritise and manage work accordingly whilst working to tight deadlines

Experience
Essential

• Experience of working within clerical / office environment
• Experience of transcribing audio tapes / CDs
• Attention to detail and accuracy
• IT literacy with knowledge of generic software packages (Microsoft Word, Excel, etc.)
• Understanding of the need for confidentiality awareness at all times

Desirable

• Experience of transcribing interviews under caution

Qualifications
Essential

• Education to GCSE or equivalent.
• Typing / Audio transcribing qualification (AMSPAR / RSA 3 or equivalent or equivalent experience)

Skills Required