Job Description

About us:

Making a meaningful difference with mission-critical software that empowers communities to thrive.


ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.


We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company.


It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.

The key accountabilities & responsibilities of the role:

Provide efficient and effective 3rd level technical support to end-users, responding promptly to inquiries and resolving application-related issues. Investigate, analyse and problem-solve Incidents raised via our Incident Management System, Jira Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause. Liaise with Problem Management, Development and Product teams as well as Third Party subcontractors when required. Replicate persistent issues in the applications, using local test systems to identify potential bugs to be logged with Development for fix. Validate Bug Fixes & enhancements through thorough QA and Regression testing Communicate with customers regularly over issues and problems that they encounter

The key requirements for the role:

Able to work well under pressure Strong analytical and diagnostic skills Excellent time management/ownership of personal Jira queues. Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users. Be Customer focused and deliver outstanding customer service. Ability to learn on the job Outstanding attention to detail A positive attitude Strong proficiency in troubleshooting and problem-solving techniques, with the ability to analyse complex issues and devise effective solutions Service support tools and practices Familiarity with ITIL practices and principles Familiarity with JIRA Service Desk and Confluence is advantageous. Knowledge of Azure is advantageous Experience working in application support, preferably for a SaaS provider, IT help desk, or related role. Experience working in DevOps and Agile environments. Experience with major incident management preferred. Experience with supporting enterprise-level software applications and familiarity with various operating systems (Windows, macOS, Linux). Demonstrated ability to work independently and collaboratively in a fast-paced environment. Experience in performing or assisting with deployments desirable. Experience working in or with the Government/Civil service desirable Experience of working with a growing and evolving company

Why you should become a ReadyTecher:

A day off for your birthday- hip hip hooray! Additional 4 days of leave each year ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island Hybrid work, with in-house baristas in Australia via the Ready Beans team Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7 Paid parental leave Additional paid leave for miscarriage, endometriosis and menopause Volunteer leave Flu vaccinations And plenty of ReadyTech merch drops along the way!


ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.


As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!

Full-time

Job no:

FUAX50503

Location:

London

Closing Date:

Monday, 11 August 2025