Job Description

Role

Application Support Technician

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Category:

Business professional

Team:

Operations

Location:

Bristol

Terms:

Permanent

Are you a tech-savvy problem solver with a passion for helping others get the most from their tools and systems?

We are seeking an Applications Support Technician to join our Applications Support Team. This is a fantastic opportunity to play a key role in supporting Burges Salmon's critical applications and hardware, while helping to drive continuous improvement in how we deliver IT services.

What You'll Be Doing

Providing 2nd Line support for business-critical applications and productivity tools. Diagnosing and resolving incidents, escalating where necessary, and ensuring users are kept informed. Supporting hardware and software installations, upgrades, and maintenance. Acting as a key link between the Applications Team and the Service Desk. Managing the ITSM tool and contributing to the creation of knowledge base content. Identifying recurring issues and contributing to long-term solutions. Supporting the onboarding and upskilling of new team members.

What We're Looking For

Strong technical knowledge of Microsoft technologies (Office 365, Windows OS, etc.). Experience supporting legal applications such as iManage, BigHand, and Aderant. Proven 2nd Line support and root cause analysis skills. Excellent communication and interpersonal skills. A proactive, collaborative mindset with a focus on service excellence. Experience or qualifications in SCCM, ITIL, Azure, Intune, PowerShell, or Group Policy will be desirable. Familiarity with legal tech platforms would be beneficial.

This is a shift-based role with working hours rotating between 8:00am-4:00pm, 9:15am-5:15pm, and 10:15am-6:15pm. While shifts are scheduled in advance, a degree of flexibility is expected to accommodate occasional changes at short notice in exceptional circumstances.

About Burges Salmon

Our six core values - Ambition, Collaboration, Commitment, Fairness, Quality and Respect - are at the heart of everything we do and help to shape our unique culture. As well as high quality work and exciting development opportunities, we offer our people a professional, friendly and sociable working environment with a real sense of community.



A full overview of all the benefits of working at Burges Salmon can be found on the 'working at Burges Salmon' section of our careers page.



We are pleased to have been named RollOnFriday's 'Best Law Firm to Work At', for the fourth year in a row and one of The Times Top 50 Employers for Gender Equality 2024 (previously named 'The Times Top 50 Employers for Women'), for the third year running. Our commitment to excellence has recently been recognised by the IIP, which awarded us Platinum certification for investment in people.

Interested in applying or want to learn more?

The full job description is linked below. If you have any questions about the role or the recruitment process, please don't hesitate to get in touch with Ayesha Arshad, Resourcing Specialist, at Ayesha.Arshad@burges-salmon.com or call 0117 307 6807.



Closing Date- Thursday 19th June



We encourage early applications, as we may close the vacancy ahead of the advertised closing date if we receive sufficient interest.



INDBS




Meet the recruiter

Ayesha Arshad

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Ayesha.Arshad@burges-salmon.com


+44 117 307 6807