Website It Support Technician
Job Description
Flagship Media Group Ltd, a leading Northern Ireland web design company require a support technician to join our IT Department helping to manage our large fleet of hosted websites.
This is an opportunity to join a busy team in Belfast helping to support our customers with their website, hosting, domain name and email issues on both the client side and server side.
This role involves taking newly designed websites and supporting clients through the process of setting their new site live on the internet, dealing with their domain names and email.
You will also support our existing, extensive portfolio of websites dealing with any technical problems that may arise.
This is a permanent, full-time role based at our Belfast offices, 37.5 hours per week, Mon-Fri 930am - 530pm.
What you'll be doing
Providing technical support to our large customer base for their website and email hosting in WHM/CPanel and using Wordpress Setting newly designed websites live on the internet Dealing with client domain name and email transfers and supporting them on an ongoing basis Diagnosing and dealing with website technical & hosting issues as well as client side email and connection issues Supporting client side PC and mobile issues using remote assistance software Working with web servers, control panels and a variety of email clients and DNS systems
What you'll need
An IT qualification and/or IT support experience An ability and willingness to learn Excellent IT skills and technical ability - you'll be a problem solver Excellent communication and interpersonal skills including on the phone and the ability to effectively help non technical people Attention to detail The ability to organise your workload and juggle tasks
Job Types: Full-time, Permanent
Pay: 28,000.00-32,000.00 per year
Benefits:
Company pension On-site parking
Schedule:
Day shift Monday to Friday No weekends
Application question(s):
Are you currently residing in Northern Ireland
Experience:
Technical support: 1 year (preferred)
Work Location: In person
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Job Detail
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Job IdJD3085267
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBelfast, NIR, GB, United Kingdom
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EducationNot mentioned