Job Description

Here at

AIS

, we have an exciting opportunity available for an

Applications Analyst

to join our

IT

team based in

Solihull.

You will join us on a

full-time, permanent

basis

,

and in return, you will receive a

competitive salary, depending on experience.

AIS

is the UK's and Ireland's leading fashion, home and leisure buying group with a membership of 280 independent department stores and specialist retailers. We're a membership of buying power, creativity and expertise!


As our

Applications Analys

t you will provide project support for all applications within the business to deliver business requirements though the design, development, configuration and implementation of appropriate solutions.

Key Responsibilities

Become an application expert by continually increasing knowledge of all business applications Work with the team and the wider business to agree system requirements Design solutions with assistance from the wider team and 3rd parties as required Produce and maintain departmental documentation to ensure an up-to date knowledge base is maintained Project manage any small pieces of work to support efficient delivery and communication Perform root cause analysis for problems escalated by the service desk team Liaise with 3rd party software and service providers as required to deliver tasks Assist with the testing and release of applications updates and enhancements Produce service transition documentation to ensure a smooth handover to the service desk team of any enhancements, changes or new solutions implemented Prioritise and manage workload effectively Provide 3rd line support as required Communicate updates, enhancements and problem resolution to the service desk team Identify opportunities for service or process improvements Work closely with IT Senior Management to support the business' IT strategy. Undertake any other duties as may, from time to time, be required by the Company.

Skills & Experience

Required:


Technical knowledge and experience of IT Applications Knowledge of SQL Server, including query writing Experience of working with 3rd party suppliers Solution design and documentation Professional approach to customer services Excellent troubleshooting skills Highly proficient in Microsoft Office, in particular Excel

Desired:


Experience or knowledge Microsoft PowerApps Business Analysis experience UAT experience

Personal Attributes

Always maintain a professional approach and represent the IT service to a professional level. Excellent communication skills both externally and at all levels in the company, both written and verbal with the ability to summarise technical concepts to non-technicians Efficient in time management with the ability to meet deadlines, manage expectations and balance various workloads Enthusiastic, self-confident and self-motivated Ability to investigate and propose new solutions and systems to support the business Willing to adapt and take on new challenges and driven to continuously improve Structured and detailed in applying documented requirements Ability to create and present high-quality documentation & management information Ability to get things done and improvise as required with a 'can do' attitude Understand and represent the brand attributes and values

Behavioural Competencies

Making informed decisions Leading and Empowering People Maximising potential Pushing boundaries Communicating Company Vision Accountability

Department Behavioural Competencies

Ethical working practices Team playing Strong Moral Principles Understands and accepts the feelings of others Open and honest communication

If you feel you have the skills and experience needed to become the

Applications Analyst

at AIS, then please click

'apply'

today! We'd love to hear from you.