Job Description

Due to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre, base located in Bensham Hospital, Gateshead with sites at Metrocentre, Gateshead.
As an Appointments Administrator, you will provide a high quality, patient focused, appointment booking service, within Gateshead Health NHS Foundation Trust, supporting trust wide initiatives to ensure continued progression towards improving services to patients.
You will be responsible for utilising available outpatient and radiology capacity in a systematic way considering clinical priority length of waiting time to ensure patients appointments are allocated according to clinical need and equitable waiting times as directed by local and national guidance.
Main duties of the job
To provide an efficient and effective appointment booking service for outpatient and radiology appointments by means of modern booking systems, ie, E-Referral Service, Pas systems etc whilst being customer focused.
The successful candidate will have:
A good level of education.
Excellent communication, interpersonal skills dealing with sensitive issues.
Excellent organisational and time management skills with ability to prioritise workloads.
Excellent customer service and telephone skills.
Ability to work effectively without direct supervision and as part of a team.
A flexible approach to working arrangements. To be able meet service need developments with an ability to work weekends and up to 8.00pm 7 days a week on a rotational basis.
Experience of working in a busy, fast paced office environment
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre, Community Diagnostic Centre Metrocentre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Details
Date posted
12 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,169 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
297-7107874-A
Job locations
Bensham Hospital
Saltwell Road
Gateshead
NE8 4YL
Job description
Job responsibilities
To actively monitor available Outpatient and Diagnostic appointments on an ongoing basis and provide information and data to Line Managers, Clinicians, Operational Lead and the Data and Information Department to reflect accurate waiting times
To utilise available Outpatient and Radiology slots in a systematic way considering clinical priority and length of waiting time to ensure patients appointments are allocated according to clinic need and equitable waiting times
To manage own workload by prioritising tasks accordingly in order to meet waiting list targets and deadlines, ie, ensure appointments are booked in order of priority dependent upon need to meet service waits, adhoc waiting lists clinics to meet targets and routine waiting list targets Job description
Job responsibilities
To actively monitor available Outpatient and Diagnostic appointments on an ongoing basis and provide information and data to Line Managers, Clinicians, Operational Lead and the Data and Information Department to reflect accurate waiting times
To utilise available Outpatient and Radiology slots in a systematic way considering clinical priority and length of waiting time to ensure patients appointments are allocated according to clinic need and equitable waiting times
To manage own workload by prioritising tasks accordingly in order to meet waiting list targets and deadlines, ie, ensure appointments are booked in order of priority dependent upon need to meet service waits, adhoc waiting lists clinics to meet targets and routine waiting list targets
Person Specification
Qualifications and Experience
Essential

• oGood level of education 3 GCSE's grade A-C or equivalent NVQ or working towards or significant relevant experience in an administrative setting
• oExperience of using a computer to input and retrieve information
• oExcellent communication skills, verbal and written

• oPatient Administration System (PAS) experience
• oExperience of working with the public
• oExperience of booking and appointment systems
• oUnderstanding of confidentiality in an NHS environment

• oGood level of education and significant relevant experience in an administrative setting
• Experience of using a computer to input and retrieve information
• Excellent communication skills both written and verbal

• Patient Administration System (PAS) experience
• Experience of working with the public
• Experience of appointment booking systems
• An understanding of confidentiality and NHS policies

• oGood level of education 3 GCSE's grade A-C or equivalent NVQ or working towards or significant relevant experience in an administrative setting
• oExperience of using a computer to input and retrieve information
• oExcellent communication skills, verbal and written

• oPatient Administration System (PAS) experience
• oExperience of working with the public
• oExperience of booking and appointment systems
• oUnderstanding of confidentiality in an NHS environment

• oGood level of education and significant relevant experience in an administrative setting
• Experience of using a computer to input and retrieve information
• Excellent communication skills both written and verbal

• Patient Administration System (PAS) experience
• Experience of working with the public
• Experience of appointment booking systems
• An understanding of confidentiality and NHS policies

NHS