Job Description

Who We Are

At

Citycom UK

, we've been keeping businesses connected for over 13 years. Based in Glasgow, we've built a reputation as a trusted partner in business telecommunications, providing reliable mobile, broadband and IT solutions that help organisations run smarter and stay ahead.

We don't just sell services, we build long-term relationships by combining cutting-edge technology with outstanding customer support. Our success is driven by our people, and we're proud of the expertise, energy and professionalism that every team member brings to the table.

Our Culture & Values

We believe in being professional, adaptable and above all, supportive. These aren't just words on a wall, they shape how we work with our clients and with each other.
At Citycom UK, you'll be part of a close-knit team where ideas are heard, growth is encouraged and everyone contributes to making a difference.

Why Choose Us:

Experience:

With over 13 years of operation, we have honed our expertise and built strong relationships within the telecommunications industry.

Premium Service:

Our commitment to excellence ensures that our clients receive top-notch telecommunications solutions tailored to their specific needs.

Professionalism:

We conduct business with the utmost professionalism, providing our clients with reliable and trustworthy services.

Agility:

In a rapidly evolving industry, we remain agile and adaptable, continuously innovating to meet the changing needs of our clients.

Supportive Culture:

At Citycom UK, we prioritise a supportive work environment where teamwork, collaboration, and individual growth are encouraged and celebrated.
We are a telecoms business working with EE, O2, VODAFONE & THREE dedicated to providing exceptional products, tariffs and servcies to our existing and new clients. We pride ourselves on delivering not only competitive qoutes but also top-notch customer service whilst ensuring seamless operations.

We are currently seeking a highly organised and detail-oriented Appointment Coordinator to join our dynamic team. As an Appointment Coordinator, you will play a crucial role in our day-to-day operations by efficiently scheduling and coordinating appointments for our sales team. This is a vital role in ensuring smooth operations and continued growth within our business.

Responsibilities:

Manage incoming appointment requests via phone, email, or online platforms. Create new appointments via phone, email, and social media. Schedule appointments accurately, taking into account client preferences, staff availability, and other relevant factors. Coordinate with various departments or team members to ensure all appointments are properly logged and communicated. Follow up with clients to confirm appointments and provide any necessary instructions or reminders. Maintain accurate records of appointments, cancellations, and rescheduling requests. Address any scheduling conflicts or issues promptly and professionally. Provide exceptional customer service to clients, addressing inquiries and concerns in a timely and courteous manner. Collaborate with other team members to optimize scheduling processes and improve overall efficiency.

Qualifications:

Previous experience in a similar role preferred but

not

required - full training given. Exceptional organisational skills and attention to detail. Strong communication skills, both verbal and written. Ability to multitask and prioritise tasks effectively in a fast-paced environment. A positive attitude and a passion for delivering excellent customer service. Ability to work independently as well as part of a team.
If you are a motivated individual with exceptional communication skills and a passion for providing excellent customer service, we would love to hear from you.

Job Types: Full-time, Part-time

Pay: From 12.22 per hour

Benefits:

Company pension On-site parking
Experience:

Telephony: 1 year (required) Customer service: 1 year (required)
Work Location: In person