Job Description

To provide first and second line desktop support services to users of information technology across the Trust, to maximise the availability and functionality of Information Technology to end users. This may be either over the telephone, by e-mail or at the deskside. Provide assistance to the Senior Desktop Support Officers to Diagnose and repair PCs, laptops, peripherals and applications. Provide desktop and peripheral installation, configuration and upgrade services to Trust and supported third party organisations.



Maintain up to date IT Records and Asset Management as required. Maintain up to date knowledge of technical hardware used within the trust. Provide Basic End User familiarisation with PC hardware facilities when installing new or upgrade systems for end users. Provide Basic End User familiarisation with peripherals facilities when installing new or upgraded systems for end users.



Assess the suitability of PC locations before installation from a health and safety perspective. Be flexible in your approach to work in order to support the 3 primary sites and our community sites as required Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.



Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role. To be eligible for an apprenticeship you must: Have the right to work and remain in the UK.



Have lived in the UK for at least 3 years. Provide original evidence of required English and Maths qualifications. Further information: You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject. You must not be engaged in any other funded training or education programme.



We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility. We cannot accept applications from student visa applicants. Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enroll on the course.



Further details can be found on the UK Government website.