Job Description

Interview expected to take place in the week following shortlisting: commencing 28.07.25
The post holder will provide support to individual teams within the Education service (including but not limited to, the Postgraduate Medical Education, Undergraduate Medical Education, Mandatory Training and the Clinical Skills Team) whilst working towards achieving a Level 2 or Level 3 Diploma in Business Administration. During the apprenticeship the post holder will undertake work-based assessments, complete coursework relating to the apprenticeship standard, and present evidence portfolios for assessment within specified timeframes (18 months) for apprenticeship accreditation.
The post holder will develop skills and knowledge to support the service provision of Education within BTHFT.
Main duties of the job
The Apprentice Education Administrator will work with a team of Educators and Administrators to support the day-to-day delivery of educational activity. The post holder will be supported with on-the-job learning to achieve their apprenticeship within the specified time frame set.
The post holder will liaise effectively with members of the multi-professional team throughout the organisation as well as external parties that support the delivery of educational activity. They will be able to work flexibly according to the demands of the service.
About us
Salary adjustment for successful candidates:

• New to the NHS: If you are joining the NHS for the first time, you will be paid at the Apprentice Rate, which is currently 7.55 per hour (from April 2025) for the first year of your apprenticeship. After the first year, you will be paid the age-related National Minimum Wage for the remainder of your fixed-term contra

• Existing NHS Employees: If you already have NHS experience, your pay will be determined in accordance with Annex 21 of the Agenda for Change Terms and Conditions. This means you will receive a percentage of the relevant pay band for the role, reflective of your current qualifications and experience.

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Details
Date posted
04 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,169 a year Salary may increase if the apprentice is over 21 years old
Contract
Apprenticeship
Duration
18 months
Working pattern
Full-time
Reference number
389-25-7316600
Job locations
Field House
Duckworth Lane
Bradford
BD9 6RJ
Job description
Job responsibilities
Ensure confidentiality is maintained at all times, only releasing confidential information during the course of employment to those acting in an official capacity and where appropriate.
General administrative duties including preparation of correspondence, word processing, opening and distribution of mail and dealing with telephone queries.
Reception duties, including answering telephone calls in a polite and professional manner, taking and relaying accurate messages where appropriate.
Greet visitors/customers in a polite and professional manner, dealing with their enquiries in an efficient and timely manner.
To carry out general office duties such as data entry, photocopying, laminating, scanning and shredding.
To support the individual teams within the Education department to maintain accurate, timely and legible records.
To attend and take part in team meetings and regular reviews with line manager.
Arrange general meetings and make room bookings as and when required.
Deal with incoming/outgoing mail/email for the individual teams within the Education department.
Be able to input/extract data using relevant electronic software e.g. excel database.
Book training or meeting rooms on the request of Trust staff via the Room Booking Inbox.
To perform regular room checks throughout the Education department to ensure all rooms are clean and tidy and equipment is fully functioning (reporting any faults through the appropriate channels)
To set up teaching rooms with relevant equipment/consumables in advance of training events (on the job training will be provided for this).
Contribute to improvements in the Education service.
To effectively work as part of a team to ensure the successful efficient running of the Education department.
Any other duties appropriate to the banding of the post as per service requirements and the request of management. Job description
Job responsibilities
Ensure confidentiality is maintained at all times, only releasing confidential information during the course of employment to those acting in an official capacity and where appropriate.
General administrative duties including preparation of correspondence, word processing, opening and distribution of mail and dealing with telephone queries.
Reception duties, including answering telephone calls in a polite and professional manner, taking and relaying accurate messages where appropriate.
Greet visitors/customers in a polite and professional manner, dealing with their enquiries in an efficient and timely manner.
To carry out general office duties such as data entry, photocopying, laminating, scanning and shredding.
To support the individual teams within the Education department to maintain accurate, timely and legible records.
To attend and take part in team meetings and regular reviews with line manager.
Arrange general meetings and make room bookings as and when required.
Deal with incoming/outgoing mail/email for the individual teams within the Education department.
Be able to input/extract data using relevant electronic software e.g. excel database.
Book training or meeting rooms on the request of Trust staff via the Room Booking Inbox.
To perform regular room checks throughout the Education department to ensure all rooms are clean and tidy and equipment is fully functioning (reporting any faults through the appropriate channels)
To set up teaching rooms with relevant equipment/consumables in advance of training events (on the job training will be provided for this).
Contribute to improvements in the Education service.
To effectively work as part of a team to ensure the successful efficient running of the Education department.
Any other duties appropriate to the banding of the post as per service requirements and the request of management.
Person Specification
Experience
Essential

• Experience of using computer systems and keyboard skills.
• Familiar with the use of Microsoft Office.
• Experience of using emails and the internet.

Desirable

• Experience of working in an office, customer service or administrative role.

Skills
Essential

• Demonstrates a caring, compassionate and empathetic approach to people. Has a professional approach to work.
• Methodical approach and an ability to follow instructions with attention to detail.
• Good verbal and written communication skills.
• Desire to work in an administration/customer service role.
• Ability to organise and conduct own work in a professional manner and to agreed timescales.
• Is able to work as part of a team.

Knowledge
Essential

• Understanding of Information Governance and Confidentiality.
• Understanding of equality and diversity issues and how this affects patients, visitors and staff.
• Understands the limits and scope of their job role and the need to only do tasks they have been trained to do. Knows when to escalate when a situation is beyond their scope of practice.

Qualifications
Essential

• Willingness to undertake training to fulfil the requirements of the apprenticeship within 18 months of commencement of the role.

Desirable

• Numeracy skills equivalent to level 1 on the National Qualification Framework.
• English equivalent to a minimum of level 1 on the National Qualification Framework.

Other Requirements
Essential

• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments, if necessary). Including clearance on blood borne viruses, in compliance with Trust Policy.
• Professional appearance in accordance with Trust policy.
• Ability to work flexibly outside contracted hours occasionally and work across different sites within BTHFT.

Person Specification
Experience
Essential

• Experience of using computer systems and keyboard skills.
• Familiar with the use of Microsoft Office.
• Experience of using emails and the internet.

Desirable

• Experience of working in an office, customer service or administrative role.

Skills
Essential

• Demonstrates a caring, compassionate and empathetic approach to people. Has a professional approach to work.
• Methodical approach and an ability to follow instructions with attention to detail.
• Good verbal and written communication skills.
• Desire to work in an administration/customer service role.
• Ability to organise and conduct own work in a professional manner and to agreed timescales.
• Is able to work as part of a team.

Knowledge
Essential

• Understanding of Information Governance and Confidentiality.
• Understanding of equality and diversity issues and how this affects patients, visitors and staff.
• Understands the limits and scope of their job role and the need to only do tasks they have been trained to do. Knows when to escalate when a situation is beyond their scope of practice.

Qualifications
Essential

• Willingness to undertake training to fulfil the requirements of the apprenticeship within 18 months of commencement of the role.

Desirable

• Numeracy skills equivalent to level 1 on the National Qualification Framework.
• English equivalent to a minimum of level 1 on the National Qualification Framework.

Other Requirements
Essential

• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments, if necessary). Including clearance on blood borne viruses, in compliance with Trust Policy.
• Professional appearance in accordance with Trust policy.
• Ability to work flexibly outside contracted hours occasionally and work across different sites within BTHFT.