Job Description

Please note, this is a Level 3 Apprenticeship opportunity. If you have a Level 3 or higher ICT related qualification, or if you have extensive experience in the IT sector, we cannot progress your application.

Role:

Apprentice IT Support Technician

Location:

Stoke-on-Trent, NG10

Salary:

7.55 per hour

Hours:

Monday - Friday, 9:00am - 5:30pm

The successful candidate will become an integral part of the consultancy team. The primary role of the position will be to support the consultancy team in delivering simple (initially) project work for a range of customers of differing size and complexity, working at various stages in the lifecycle of our customers' Dynamics 365 journeys, from initial analysis, through to delivery and ongoing support.

You will learn how Dynamics 365 and Power Platform applications can transform businesses and gain a good grounding in associated technologies such as Office/Microsoft 365, Power Apps, Power Automate, Power BI, and Azure. You will also be required to become Microsoft Dynamics 365 and Power Platform certified via a dedicated training plan, with all training and exams completed during working hours, all funded by us.

In addition to the core focus of working on projects, you will be expected to assist on the support desk from time to time where required, providing support to our existing customer base.

As we are a small but growing business, you will feel valued within the organisation and your voice will be heard. There will be opportunity for future growth within the business to progress your career. No two days will be the same which provides for good variety within the role

Responsibilities:

Operate as a member of the consultancy team, delivering high quality project work. Take scoped requirements and deliver them using Dynamics 365 and Power Platform technologies. Elicit and document requirements from key stakeholders to ensure customer requirements are fully understood. Work on the Support Desk helping to manage support tickets from initial logging through to successful resolution. Collaborate with other staff members to ensure successful outcomes of project delivery and support cases. Assist the Lead Consultant as and when required.

Knowledge skills and behaviours developed in the role

You'll get experience with everything from phones and logins to helping staff with software issues and raising tickets with suppliers.

You'll get real experience, real responsibility, and real support. This is a great way to start a tech career in a friendly, fast-moving environment.

What opportunities exist for the Apprentice after their complete their Apprenticeship

There is a full-time role available at the end of the apprenticeship, along with an opportunity to progress to a higher level of study, such as Network Engineer Level 4.

Additional information:

Annual profit-based bonus scheme Life Assurance Scheme Private Medical Insurance 23 days annual leave rising to 25 days with service Working week: Monday - Friday, 9:00am - 5:30pm Hybrid working following successful probation
Job Types: Full-time, Apprenticeship

Pay: 7.55 per hour

Application question(s):

Do you drive with access to your own car? What transferable skills do you have that would benefit you in an IT Support apprenticeship? What experience do you already have in IT, and how do you use IT and technology in your personal life? (This can include IT related hobbies/online courses etc.)
Work Location: In person

Reference ID: 365