Job Description

If you are looking for a rare opportunity to work in both commercial and residential property management, this

Apprentice Property Team Administrator

role within a well?known, market?leading company offers the chance to earn while you learn as you study for a

Business Administrator Level 3 Apprenticeship

.

The purpose of the role is to undertake a wide range of administrative tasks for the Property Management Division at

Stiles Harold Williams Partnership

, ensuring the efficient day?to?day management of all properties under instruction.

Key responsibilities include:

Inputting and amending records of the property management database, Qube, using prescribed forms and set Quality Assurance procedures. Preparing Works Orders using Qube and set Quality Assurance procedures. Assisting the Team with collation of data and documents, i.e. CPSE's, Completion Statements, management information for onboarding or handover of [new] instructions. Assisting the FM/Sustainability Team with collation/obtaining of property data and documents Assisting FM/PM Team with updating tenant/contractor details in the helpdesk data base Keeping tenant contact details when notified of changes informing all relevant teams including Property Management Accounts. Managing all relevant mailboxes with particularly focus on Utilities and PTA mailbox. Using PTA system to assign tasks and load tasks when instruction provided directly by PM Working with the various building Service Charge Budget Booklets and assisting Property Managers in compiling data to be used in those. Ensuring all utility (gas, electricity and water) and Business Rates or Council tax accounts are in the correct account names and dates and are processed for payment promptly. Assisting with obtaining competitive quotations from contractors for works at properties, in line with the service charge budgets or client instructions, for approval by the Property Managers, who will give authorisation before proceeding. Assisting with the processing and arranging payment of contractor and other invoices from client funds. Raising fee account invoices for Property Managers on Business Central. Organising payment of annual insurance premiums and recoverable electricity To build relationships with the tenants, clients and SHW colleagues and deal with issues when they arise. To also build relationships of trust with contractors via Safe Contractor, to ensure that they are available at times of urgency. To work closely with Property Managers and other department colleagues, to enhance the client service levels delivered by SHW so that quality standards are achieved. To develop a general understanding of all aspects of property management.

Who you will be:

Turns work around promptly and ensures customer service standards are maintained. Has exceptional attention to detail and works with property managers to ensure accuracy of stored information and efficiency when collating information Builds up professional working relationships with clients, lessees and contractors easily and ensures messages are answered clearly, promptly and efficiently Works to current office methodology and suggests improvements (subject to approval)

Key Skills

Works on initiative Team player Confident Good telephone manner Excellent communication IT and MS Office Literate Organised Able to prioritise Willingness to learn Motivated Committed Reliable and helpful Asks for help Offers assistance

Working Week:

40 hours per week to include lunch and breaks - Monday to Friday 9am - 5.30pm with remote learning and occasional attendance at Crawley College

Salary:

23.010 per annum reflective of the demands of the role.

Qualifications Required:

GCSE Maths and English minimum grade 4 will be required to apply for this apprenticeship

Future Prospects:

There is an opportunity for a fulltime job upon successful completion of the apprenticeship as a Property Team Administrator.

About the employer:

Stiles Harold Williams Partnership is a well-known company with expertise in commercial, residential and mixed-use property. They have experts in office, industrial, and retail property, supported by our specialists in Investment, Town Planning, Development, Healthcare & Medical, Roadside, Charities, Airports, Leisure and Leasehold Reform. Their management teams look after over 1,000 different properties across the differing sectors and throughout the UK. With ten offices across London and the Southeast, they pride themselves in providing expert service and peerless market knowledge in specific local markets. For further information please visit: https://www.shw.co.uk/

What you need to know:

This Level 3 qualification is a 18-month apprenticeship plus a 3-month end point assessment. To apply you must have lived in the UK for a minimum of 3 years before the start date of the apprenticeship learning and have authorisation to work in the UK. You cannot apply if you already have a qualification equal to or higher than the apprenticeship standard being studied. You can apply if you have a higher qualification than the apprenticeship standard in an unrelated subject. You should live in the area local to the employer and the college campus offering the apprenticeship. Learning at Crawley College may be undertaken remotely with some classroom attendance. 22 days starting holiday entitlement increasing to 24 days after 2 years' service, 25 days after 3 years' service, 26 days after 4 years' service, 27 days after 5 years' service Long Service Awards Salary Sacrifice for employee pension contributions Christmas shutdown - Up to three days nominated by the Partnership as part of the Partnership's Festive shutdown period Day off for your birthday after passing probationary period Pension contribution rates: employee contributions 4% and the company contribution will be 4% of your salary. After 2 years' service the company contribution will increase to 7% assuming the employee maintains a 4% contribution. Private medical insurance after 2 years' service (employees can choose to add family members at their own cost) Employee Assistance Programme

Further Information:

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is 7.55 per hour (As of the 1st April 2025). This is the legal minimum pay per hour applying to 16- to 18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum Wage appropriate to their ages applies.

Job Types: Full-time, Apprenticeship

Pay: 23,016.00 per year

Work Location: In person