Job Description

Are you looking to start your career in a busy and supportive healthcare environment? We have an exciting opportunity for a motivated and friendly individual to join our team as an Apprentice Receptionist while completing a Level 2 NVQ in Customer Service.

This is a 12-month apprenticeship position, ideal for someone who is organised, enjoys working with people, and is keen to develop skills in administration, customer service, and primary care.

Key Responsibilities:

As part of our front-of-house team, you will support the day-to-day running of our reception area, including: Providing a warm and professional telephone and face-to-face service to patients Booking and managing appointments using our clinical system Handling prescription requests within agreed practice policies Supporting daily tasks such as preparing admin paperwork and clinical rooms Greeting all visitors and ensuring sign-in/out procedures are followed Advising patients of service charges, processing payments, and issuing receipts Keeping the reception and waiting areas clean and organised Assisting with patient queries and supporting colleagues across the practice Accepting and managing specimens following health and safety protocols Helping maintain accurate patient records and filing documentation You will also provide general assistance to GPs and contribute to the efficient and welcoming operation of the practice.

What We're Looking For:

A friendly, reliable, and professional manner Willingness to learn and take on new challenges Good communication and organisational skills Ability to work as part of a team and independently A positive, can-do attitude Previous experience is not necessary - full training and support will be provided as part of the apprenticeship programme.

What We Offer:

A structured 12-month apprenticeship with recognised NVQ Level 2 Customer Service qualification On-the-job training and mentorship from experienced team members A welcoming and supportive working environment Valuable experience in the NHS and healthcare sector
Job Types: Full-time, Apprenticeship

Benefits:

Cycle to work scheme Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work Location: In person