Job Description

This apprenticeship role is designed to develop the knowledge, skills, and experience needed to become a Service Manager in the health and social care sector. The apprentice will support the Service Manager in overseeing the delivery of high-quality, person-centred services under the Community Choices Framework while undertaking structured training towards a recognised qualification (e.g.,

Level 5 Diploma in Leadership for Health and Social Care

).

Key Responsibilities (under supervision)

Service Support

Assist the Service Manager in day-to-day running of services across framework lots (Mental Health Recovery, Dementia, Social & Community Connections, Preparation for Employment). Shadow contract monitoring and reporting to commissioners. Support with preparing evidence, case studies, and outcome reports. Help to ensure compliance with safeguarding, CQC standards, and health & safety.

Team Support & Workforce Development

Support recruitment, induction, and supervision processes. Learn to manage rotas, staffing levels, and team communications. Take part in staff training sessions and eventually co-facilitate with the Service Manager.

Stakeholder Engagement

Shadow meetings with commissioners, service users, and families. Help gather feedback from service users and carers. Contribute to co-production and service improvement activities.

Learning & Development

Complete required apprenticeship training modules and assessments. Apply learning directly in practice with mentoring support. Develop skills in leadership, problem-solving, contract management, and service improvement.

Training & Support Provided

Enrolment on a recognised apprenticeship pathway (typically Level 5 Leadership for Health & Social Care). Mentoring and supervision from an experienced Service Manager. Regular review meetings to track progress and set development goals. Opportunities to shadow across different service areas (dementia, mental health, employment preparation, social connections).

Person Specification

Essential

Passion for working in health and social care. Strong communication and organisational skills. Willingness to learn, take on feedback, and develop into a leadership role. Commitment to safeguarding, equality, and person-centred care. Basic IT and report-writing skills.

Desirable

Experience in a care/support worker role. Knowledge of Care Act 2014 and CQC standards. GCSEs (or equivalent) in English and Maths (or willingness to achieve during apprenticeship).

Progression Opportunities

On successful completion of the apprenticeship, the candidate will be considered for a

permanent Service Manager role

within Kaplan Care. Further career development into regional or specialist service management.
Job Type: Apprenticeship

Pay: 13.00-13.50 per hour

Expected hours: 1 - 20 per week

Benefits:

Company pension Referral programme
Licence/Certification:

Driving Licence (preferred)
Work Location: In person