Job Description

About the role

Our Customer Service Contact Centre are looking for friendly, helpful people to join them on our September Apprenticeship programme.



The role involves taking lots of calls from different customers providing them with a great service. Giving them updates on their account, completing transactions over the phone to dealing with any other questions or queries they may have, are key parts of the role.



It'll involve finding solutions for our customers, dealing with their call effectively whilst keeping up to date with our products, services and policies. You'll also support customer enquiries through inputting information accurately and efficiently. As the role grows training and support will be given to deal with other queries like opening accounts or helping our customers through more difficult / sensitive situations.

Apprenticeship programme:

Our Senior Financial Services Customer Advisor Level 3 Apprenticeship is a 15 month programme that will require commitment to both work and the study to gain a professional qualification. The apprenticeship is supported by a market leading training provider so a high quality training to develop subject matter will be given as well as training and support internally.



Support of a "buddy" to answer any questions as well as a line manager who will also provide regular feedback and support will ensure the most can be achieved from the programme.

Benefits:

25 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society

here

We reserve the right to close this advert early if we receive a high volume of suitable applications.

About you

We choose our apprentices based on their attitude, behaviours, potential and willingness to learn and develop. So, whether you're just starting your work life or looking for a change in direction, an apprenticeship can offer you the support and training you need.



We're looking for people who are passionate and dedicated about developing themselves, their skills and their career.



To be successful in this role its essential you have:


Experience of dealing with people Excellent communication skills and the ability to talk to lots of different people Experience of working as part of a team Good attention to detail and accuracy

Desirable experience will include:


Customer service experience Grade 4, GCSE C or equivalent in Maths and English (if not already achieved this will be part of the apprenticeship programme) Experience of processing information

The recruitment process will involve:


CV and application questions Competency based interview and role related scenarios

Please note, an Apprenticeship is a development programme. If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria.



Start date for the role is the 1st September with your first 5 weeks consisting of a mixture of training and support onsite to get you taking your first calls. Once you're trained and comfortable in the role you'll revert to a hybrid working pattern (this is usually between 3 to 6 months). Once hybrid we'll ask you to at least spend two days a week with us in Coventry House, in Binley. Here you'll spend time with your team, enjoy free car parking, a self-service restaurant, multi faith room, well-being and games room!

Our Contact Centre operating hours are Monday to Friday 8am - 7pm and Saturday 9am - 2pm (Saturdays are typically 2 a month and a day off in lieu will be given)





About us

We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.



We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.



At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.



We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us.



All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.



Location



Coventry-Binley Business Park