Job Description

Location

: Cheltenham- Hybrid position - will be provided with a full home office set up and will be able to work from the Bodyshop. The position is home based in the UK with some travel required for Bodyshop Repairer reviews, meetings, and training.

Salary

: Competitive

Hours

: Monday to Friday, 8:30 AM - 5:30 PM (40 hours/week)

Duration

: 24 months (Level 4 Apprenticeship)

Future

: Full-time VDA qualification with long-term career progression

Are you ready to build a career that combines technical knowledge, hands-on diagnostics, and direct customer interaction? Join

Fix Auto UK

as a

Vehicle Damage Assessor Apprentice

and take the first step toward a stable, well-compensated profession in the fast-growing world of automotive assessment and engineering.

You'll gain practical experience, develop in-demand technical skills, and become a critical member of the team.

Assess & estimate damage to a wide variety of vehicles using both manual and digital methods (e.g. Audatex software). The end-to-end process of damage estimating, including identifying repair vs. replace decisions. Assist in reviewing vehicle assessments submitted by franchisees for work provider approval, ensuring accuracy and compliance with industry standards. Support the process of evaluating the most cost-effective and safe vehicle repair options. Communication skills for working with customers, insurance companies, repair technicians, and the Bodyshop team to deliver seamless repair services. Create accurate, commercially aware repair estimates. Learn to balance technical decision-making with clear, professional communication. Support the network's performance and quality targets. Compliance, audit, and quality assurance in a regulated environment. Understanding of key business KPIs, SLAs, and customer service metrics in a network repair setting. Risk awareness, including fraud prevention and legal obligations within the automotive repair industry. Help monitor and track performance data from our franchise network, contributing to monthly performance reports. Contribute to continuous improvement initiatives, helping the team and network explore ways to enhance performance. Understand and support internal audit requirements, compliance checks, and service level expectations. Gain familiarity with GDPR and regulatory responsibilities relevant to vehicle repair and claims handling.

Training and Development

Assessors visit delivery, learner carries out majority of learning at place of work, supported by online tuition, assessor visits to site and occasional days at training provider premises On-site learning at a modern Bodyshop. Online lessons and tutor support from industry experts. Occasional training at our provider premises. Regular assessor visits to track your progress. Regular assessments and mentoring will support your technical and professional development. Career progression available for those who demonstrate commitment, capability, and growth.

What You'll Need

GCSEs (or equivalent) in English and Maths at Grade 4/C or above (preferred). Strong literacy, numeracy, and attention to detail. Excellent communication and interpersonal skills. A proactive, hands-on attitude and a real desire to learn. A driving licence is not essential at the start, but it will be needed in the future. Enthusiastic and motivated individual eager to learn about the automotive repair industry. Keen interest in vehicle mechanics, repair processes, and digital technology. Willingness to follow structured training plans and actively engage with mentors and team leaders.

What you'll get

A clear, supported path to becoming a fully qualified Vehicle Damage Assessor. 25 days annual leave + bank holidays. Competitive apprentice pay from day one. Pension Scheme Medical Health Insurance Scheme Life Assurance Scheme Opportunities for career development and progression - Long term opportunities in engineering field Access to hundreds of discounts through our Perks for Work Scheme Mental Health First Aid Training Head Office Team Days

Learn more here:

https://www.instituteforapprenticeships.org/apprenticeship-standards/st0406-v1-0

Job Type: Apprenticeship

Pay: From 302.00 per week

Schedule:

Monday to Friday
Work Location: Hybrid remote in Cheltenham GL51 9FS