Job Description

The Role

Job Title - Crew Member Apprenticeship and Management Apprenticeship

Pay -

16 - 17 year olds = 9.52 18 years and over = 12.26

Location

-

Leeds / Bradford restaurants

Course Level - 2, 3 and 4 (depending experience)

Job Requirements

As an Apprentice, you'll be the one who guarantees customers feel welcomed, have everything they need and leave feeling special. You know exactly what makes people happy and will go out of your way to create feel good moments. You'll be able to spot and quickly fix problems that may affect their experience.

Apprenticeship Course Options -

Hospitality Team Member Apprenticeship Level 2 Customer Service Practitioner Apprenticeship Level 2 Hospitality Supervisor Apprenticeship Level 3 Hospitality Manager Apprenticeship Level 4

You'll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely.


The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours. You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.


They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

Selection Process -

Application and Interview process with franchise's Learning and Development Manager and restaurant Business Manager Selection is based on competency showcased in your interview and during your probation prior. Diagnostics in English and Maths to assess prior attainment

Apprenticeship Options -

Level 2

- Hospitality Team Member Apprenticeship - Minimum 13 months -


Modules covered include:

Understanding the meaning of Hospitality Know how to exceed customer's expectations The importance of hospitality behaviours - like our Vital Ingredients

Assessment type:

90 minute multiple-choice test 2 hour workplace observation 800-1,200 word business project - The project is designed to give you the opportunity to demonstrate your wider understanding of our business and identify and 'think through' possible improvements 40-minute professional discussion with an independent assessor

Level 2

- Customer Service Practitioner Apprenticeship - Minimum 13 months


Modules covered include:

Understand your role and responsibility regarding your customers Develop your interpersonal communication and influencing skills Grow your ability to work as part of a team and respond positively to feedback

Assessment type:

Minimum 1 hour observation in the workplace 30-45 minute apprentice showcase of work completed during apprenticeship Maximum 1 hour professional discussion with End-point Assessor

Level 3

- Hospitality Supervisor Apprenticeship - Minimum 13 months


Modules covered include:

How to complete a SWOT analysis Understanding different customer profiles In depth understanding of leadership styles

Assessment type:

2 hour multiple-choice test 4 hour workplace observation 2,000-5,000 word business project. The project is designed to give you the opportunity to demonstrate your wider understanding our business and identify and 'think through' possible improvements. This will include a 30 minute formal presentation and Q&A 1.5 hour professional discussion with an Independent assessor

Level 4

- Hospitality Manager Apprenticeship - Minimum 17 months


Open to experienced Shift Leaders (12+ months experience) looking for further career progression or those who have completed the Hospitality Supervisor apprenticeship - Level 3.


Modules covered include:

Leadership diversity and inclusivity Business strategy, vision and financial management Change management

Assessment type:

90 minute multiple-choice test 9,000-word business project. The project is designed to give you the opportunity to demonstrate your wider understanding of our business, identify and 'think through' possible improvements. 1.5 hour professional discussion with an Independent Assessor

What's in it for you?

Hands-on training with experienced staff Working for a market leading global brand Learning how a multi-million-pound business operates Real opportunities to grow and move up Be part of a tight-knit team that's all about support and respect

You'll work a mix of shift patterns, including weekends and bank holidays, so you'll get full experience of how the whole operation runs - and become a real pro at it.

No suit. No stress - just real opportunity.

Career Progression and Continuous development

At McDonalds we take pride in investing and developing home grown talent. McDonald's apprenticeships are aligned to job roles, meaning you can put your new knowledge, behaviours and skills into practice in our restaurants every day. Our apprenticeship courses progression pathway includes:

Level 2 Hospitality Team Member Apprenticeship Level 2 Customer Service Practitioner Apprenticeship Level 3 Hospitality Supervisor Apprenticeship Level 4 Hospitality Manager Apprenticeship Level 6 - Chartered Manager Degree Apprenticeship (Available when you become assistant manager)

What other benefits are included?

Access to Level 2, 3, 4 and 6 apprenticeships (including school leaver degree apprenticeships). Flexible Hours 6 Weeks Holiday pay Enrolment in Pension scheme Meal allowance * Employee discounts from top high street and online brands and much more...