Job Description

Are you a delivery operations expert with a passion for continuous improvement and performance excellence? We're looking for a commercially minded and quality-driven

Area Delivery Unit Manager

to lead and evolve our Delivery Unit model in the final mile. In this role, you'll play a critical part in designing and improving the way our Delivery Units operate - enhancing courier experience, driving performance, and supporting customer and client satisfaction. Working closely with regional leadership and operational teams, you'll be instrumental in shaping the Delivery Unit of the future.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look at the below to understand what you'll be doing in your role as Area Delivery Unit Manager!

Provide expert guidance on sourcing, cost modelling, professionalism, and operational standards across Delivery Units. Lead performance initiatives through process improvements, coaching, and support for Delivery Unit teams. Support the design and implementation of a commercially viable and scalable Delivery Unit model that grows with our network. Analyse forecasted volumes to ensure that Delivery Units are adequately resourced and prepared, especially during peak. Act as the planning lead for the area, coordinating with stakeholders to ensure capacity and capability align with demand. Input into the creation of business strategies by designing improvements in training and operational excellence. Own the implementation of changes by coaching Regional and Community Delivery Managers to embed new standards. Champion a specific functional area (e.g., sourcing, resourcing, training, cost effectiveness) to drive innovation and share best practice across the wider delivery organisation. Leverage insights from the Performance Team to guide operational decisions and improve service, cost and quality outcomes.

Still interested? Great news!

We are looking for:

Full UK Driving Licence required IOSH or equivalent Health & Safety qualification preferred Knowledge of the self-employed courier model and logistics operations Proven experience in customer-focused roles and managing performance standards Budget planning and financial oversight experience Background in coaching and leading field-based teams or operational change Strong problem-solving skills and ability to implement contingency plans effectively

At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We're excited for the future. Let's deliver it together.

Reference Number: EVRI1128078-3919717



Location: Scotland