Job Description

Area Manager | CCS0331


Belfast Full TimeJob Close

Hours:

40 Hours Per Week

Compensation:

Depend on Experience




Position Overview:


CCS Cleaning has an exciting opportunity for you as a Regional Operations Manager in Northern Ireland You will be working in a fast-paced and dynamic environment, aiming to ensure the continued success of our current operations while driving the further expansion of CCS. This role allows you to work autonomously within a company that thrives on change and growth.The role of Regional Operations Manager requires flexibility to meet the needs of both our clients and employees. You will be responsible for managing your own time to ensure that the standards at your locations are adhered to, that your clients are satisfied, and that our staff feel respected and are performing at their best.
Mission

CCS

is a leading Irish cleaning company operating across

9 European countries

, with nearly 60 years of experience. We pride ourselves on excellent customer service, a friendly work environment, and environmentally friendly cleaning solutions.


We partner with some of Europe's leading retail, office, and industrial brands to deliver exceptional environments for both staff and customers.


Key Responsibilities:

Team Management:

Oversee and manage the operation through a team of Supervisors, ensuring the highest standards are met across all aspects of the role

Client Management:

Build and maintain strong relationships with clients; meet regularly to ensure all requirements are met and address any concerns

Escalation Handling:

Take responsibility for resolving escalations within your region promptly and professionally

Budget & Resource Management:

Ensure all locations are within budget, manage resource allocation effectively, and identify cost-saving opportunities

Site Administration:

Oversee all site-related administration, including timesheets, ordering, recruitment documentation, and any other required paperwork

Staff Training & Development:

Ensure all staff receive the necessary training and support; coach and develop Supervisors in effective staff management and leadership

Cleaning Operations:

Support sites in cleaning activities when necessary, ensuring quality and efficiency are maintained

Health & Safety Compliance:

Carry out regular health and safety checks, including risk assessments, ensuring compliance with all regulations

Staff Meetings & HR Support:

In conjunction with HR, conduct both formal and informal staff meetings as needed and manage any employee-related matters

Travel:

Travel to other regions or countries as required to support business operations and activities

Special Projects:

Manage larger-scale cleaning projects when required, ensuring completion to the highest standard Qualifications And Skills:

Fluent in English (both written and verbal)

Driving license is required

+ Proven experience in a similar management or supervisory role, ideally within the cleaning or facilities management sector
+ Demonstrated ability to deliver high standards of customer service and maintain client satisfaction
+ Strong interpersonal skills, with the ability to manage teams, engage with clients, and communicate effectively at all levels
+ Excellent leadership skills and experience in coaching, motivating, and developing teams
+ Proficient in Microsoft Office Suite (Word, Excel, etc.) and comfortable using management software