Job Description

About Us

Ramora Ltd is a family-owned, fast-growing commercial cleaning and facilities management business delivering innovative, high-quality solutions nationwide. For over 25 years, our commitment to operational excellence, cutting-edge technology, and staff development has enabled us to support high-profile clients such as Shell, BP, and multiple UK councils and government bodies.

We're proud to combine the personal values of a family business with the professionalism and reach of a national provider. Our ethos is centred on safety, quality, people-first leadership, and constant innovation in service delivery.

As we continue to grow, we're seeking a passionate and experienced Area Manager to help lead our operations across the Glasgow region, ensuring continued client satisfaction, service excellence, and staff engagement.

About the Role

This is a key leadership role requiring a proactive and driven individual to manage all aspects of our Facilities Management (FM) contracts across multiple sites. You'll work closely with our clients, internal departments, and your regional teams to deliver safe, compliant, and high-performing services across both hard and soft FM disciplines.

This is a client-facing and people-centric role that requires agility, strong problem-solving skills, and a deep understanding of service delivery and compliance within the FM sector.

Key Responsibilities:

Client Relationship Management

-Be the main point of contact for regional clients.

-Attend regular site visits and meetings to maintain service satisfaction.

-Handle client queries and escalations with professionalism and urgency.

Operational Oversight

-Manage the delivery of planned and reactive FM services (both hard and soft).

-Ensure services meet agreed SLAs, KPIs, and compliance standards.

-Oversee contract delivery, site operations, and mobilisation of new accounts.

Team Leadership & Development

-Lead and support a dispersed team of supervisors and mobile operatives.

-Promote a culture of accountability, collaboration, and continuous improvement.

-Provide coaching, appraisals, and performance reviews.

Health, Safety & Compliance

-Promote and uphold high standards of health, safety, and environmental practices.

-Conduct audits and inspections to ensure regulatory and policy compliance.

-Maintain accurate documentation and reporting across sites

.

Commercial & Financial Responsibilities

-Support budgeting, forecasting, and financial control across the region.

-Work closely with senior leadership to enhance service delivery and develop growth opportunities.

Skills & Experience

-Proven track record in a senior FM operations, area management or supervisory role (hard or soft FM services).

-Strong leadership skills with the ability to manage and motivate remote teams.

-Excellent communication and stakeholder engagement skills.

-Comprehensive knowledge of FM compliance, risk management and operational standards.

-Experience using CAFM systems and reporting tools (desirable).

-Full UK driving licence is essential.

What You'll Receive

-Competitive base salary (dependent on experience)

-Company vehicle or car allowance

-28 days holiday (including bank holidays)

-Company pension scheme

-Career progression in a rapidly growing business

-Regular training & personal development opportunities

-Involvement in exciting, high-profile contracts

-Tools, uniform, and mobile tech provided

Why Join Ramora?

Work for a trusted, values-led organisation with real career development potential.

Be part of a collaborative and professional team where your contribution is recognised.

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Additional pay:

Performance bonus Yearly bonus
Benefits:

Company car Company pension Free or subsidised travel On-site parking Relocation assistance Work from home
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: On the road