Job Description

The A&M Mission:

We're more than just a jewellery brand, we're on a mission to revolutionise the jewellery experience.

Our Values & Culture:

We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here.

Location:

London

Salary & Benefits:

45,000 + bonus.See more on our benefits here.

Our Commitment:

Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

The Area Manager

Mission:

As a visionary leader, you will ignite passion and drive within our stores, empowering each team to create unforgettable and immersive experiences that delight our customers and drive growth. You'll foster a culture of innovation, collaboration, and excellence to deliver outstanding results that set new standards across the region.

How you'll drive success:

Inspirational Reverse Leadership

Adopt a reverse leadership approach inspiring continuous growth to your teams through training, coaching, and frequent reviews. Support managers to bring out the best in their teams and drive learning, development, and internal progression across the stores in the region A values and culture champion, you are the role model for all store managers in the business A clear and confident communicator, you're comfortable with delivering feedback to your team
Exceptional Customer Experience

Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation Deliver a world class experience like no other, continuously breaking boundaries to always strive for that next step ahead of the curve Support managers in building brand loyalty by promoting our CRM scheme, hosting events, and engaging with local communities

Sales

Consistently achieve monthly sales target and KPIs of each store by engaging managers and their teams to understand their role and impact Maximise profitability through efficient budgeting and identifying opportunities for growth and reducing costs where possible Analyse daily and weekly sales results and maintain ongoing dialogue with managers on sales performance, implementing quick actions where required Collate weekly trade results to share with the retail team, keeping them informed about key initiatives and wider business updates React to sales performance of your stores whilst working remotely
Partnerships

Consistently demonstrate our brand values by ensuring the team understand how these are translated into achievements and behaviours Build and maintain positive and professional relationship across departments Support the implementation of the retail divisional strategy, collaborating with key departments to deliver results Communicate in considered and structured ways to make sure all business stakeholders are aware and are supportive Positively challenge status quo to better the brand and the business

What you'll need to thrive:

Previous experience in an Area Management position A values champion and brand ambassador, you are the role model for your store team and our values resonate deeply with you You have a strong presence, high on influencing your energy is infectious and authentically inspires those around you A self starter with a natural entrepreneurial spirit, quick to solve problems and unafraid to break what's not broken in order to elevate your work Flexibility, resilience and ability to navigate through a start-up culture with fast growth Regular travel to our UK stores, London and Regional, as well as our office in Vauxhall Weekend and bank holiday work to support peak trading periods and key events Adaptable to quick changes with a positive mindset and an entrepreneurial spirit.

The Interview Process and Candidate Experience

Life Story & Values

- a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values

Experience Interview

- a slightly longer video call for you to meet our Head of Retail and discuss your skill-set and experience for the role

Final Interview

- 1 hour in person task interview to complete and present to our Retail Director

Feedback: We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth.