Job Description

JOB TITLE:

AREA SUPERVISOR

DEPARTMENT:

OPERATIONS

REPORTS TO:

REGIONAL MANAGER

LOCATION:

CLIENT SITES

ABOUT US

We're Sidekick Group - the UK's fastest growing facilities management company and one of the Sunday Times 100 Fastest Growing Companies in the UK.

We provide our clients with a competitive advantage through operational excellence, technology and innovation, organizing ourselves around people and data to create work environments that optimize productivity, team spirit and wellbeing. Our mission is to foster and maintain work environments that have the greatest positive impact on our clients' business, people and communities, and the planet we all share.

We're a purpose-led, community minded and people-centric business and a certified B-Corp - a young company shaking up an old industry through our determination not only to grow but grow in the right way.

PURPOSE OF ROLE

As Area Supervisor you'll lead and supervise a team of operatives with responsibility for the training, stock ordering, scheduling and ensuring performance of your assigned team. Your role is critical in consistently delivering first-class professional cleaning services to Sidekick's clients and in maintaining high standards of performance and conduct across your team.

You will also be the operational first point of contact for all clients within your portfolio, quickly responding to their requests and resolving issues in a timely manner. You will be required to attend catch up meetings with your clients on a regular basis, to ensure that their expectations are being met.

This role requires a people-focused and resilient personality, an ability to manage multi-site teams, team training, scheduling and budgets effectively, and a flexible, practical and innovative mindset when it comes to the daily challenges of people management and resourcing.

This is an exciting opportunity for someone looking to develop their career, with the role expected to progress into an

Area Manager position within 3-6 months

as responsibilities and hours increase to full time.

DUTIES AND RESPONSIBILITIES

Operations:

Preparing work schedules and assigning duties across team, ensuring every site is appropriately staffed and service requirements are met Arranging cover for sickness/annual leave Monthly site audits Ensuring Operatives understand and execute their specification, are presentable and maintain high standards of cleanliness Ensuring all necessary equipment is present on site and operational Coordinating site access (keys and cards) for Operatives Making sure all Operatives are using our T&A software Promoting a cohesive relationship between the teams on site Provide on-site training, guidance, and support to cleaning staff Manage staff performance, attendance, and standards Act as the main point of contact between cleaning teams and management Report issues, staffing requirements, and operational updates Assist with covering sites when required

Training & Standards:

Ensuring compliance with health and safety regulations and implementing and enforcing site safety protocols Providing ongoing training to staff on cleaning techniques, safety procedures, and customer service within the office/building setting Training staff on T&A software, ensuring that team members know how to use it for scheduling and to plan and check leave Ensuring teams under you have completed all required UHUB and EHS e-learning modules Inspecting buildings regularly to ensure cleanliness standards are met and performing internal standard audits Maintaining >85% audit scores and reacting to remedy failed client audits within the agreed 24-hour response

Budget & inventory management

Consulting with line manager to approve overtime Monitoring and managing inventory of cleaning supplies and equipment according to site-specific operational requirements

Payroll

Timely review and reconciliation of timesheets with Line Manager in a daily/weekly basis Helping team members to access their online pay slips and raise with HR where necessary

HR

Overseeing Operatives induction, on-site training and KPI setting Maintaining positive and inclusive employee relations across your assigned team and proactively tackling day- to-day people challenges Managing day-to-day performance and conduct proactively and escalating any disciplinary or sensitive people issues with your Line manager. Developing team culture and practices in line with Sidekick's values - collaborative, innovative, inclusive, empowering, sustainable and optimistic

SKILLS AND BEHAVIOURS

Strong interpersonal and communication skills Excellent organizational and time management skills Ability to plan, delegate and monitor work effectively in a fast-paced environment Practical and proactive approach to people management Strong problem-solving abilities Flexible and practical Ability to lead by example Team Player Computer literate

Working Hours

Initially

30 hours per week

Hours will

increase to full time within 3-6 months

as the role develops into an Area Manager position Working time will be

mainly evenings, up to 10:00pm

, with some flexibility where required

Requirements

Previous cleaning supervisory or management experience is highly beneficial

Must have

own reliable car

and be willing to travel daily between sites Strong organisational and time-management skills Good communication and leadership abilities Ability to work independently and manage multiple locations Flexible and dependable approach to work

What We Offer

Competitive starting pay rate of

15 per hour

Clear career progression to

Area Manager

Opportunity to play a key role in a growing operation Supportive management and ongoing development Mileage for travel paid
This job description serves as a guideline and is subject to change based on the evolving needs of Sidekick Group. The Supervisor is expected to embrace the company's values and play a crucial role in driving our mission forward.

Job Type: Part-time

Pay: 15.00 per hour

Benefits:

Casual dress Flexitime Free or subsidised travel Free parking On-site parking
Application question(s):

Do you have a clean driving license and use of your own car?
Experience:

Cleaning supervisor: 2 years (required) Mobile supervisor: 2 years (required)
Work Location: On the road