Job Description

Details

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Reference number

392658
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Salary

26,235
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Administrative Officer###

Contract type

Permanent###

Business area

MOD - Army - Field Army, Land Warfare Centre, 3 Royal School of Military Engineering###

Type of role

Operational Delivery###

Working pattern

Flexible working, Full-time, Job share, Part-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Minley Station Welfare Department , 3 RSME Regt, Gibraltar Barracks, Blackwater, Camberley, Surrey, GU17 9LP


Due to the customer facing nature of the role, you will be required to work on site.

About the job

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Job summary

The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs around 7,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army.


3 Royal School of Military Engineering Regiment (RSME) is a Subsequent Trade Training military training establishment that delivers a variety of courses to a diverse population, including trainee soldiers, under 18 trainees, Reservist soldiers and serving soldiers and officers of all ranks. There is a wide remit to deliver welfare, pastoral and administrative care to trainees and our permanent staff.


We are looking for a motivated and driven individual to join the welfare department in the role of Welfare Clerk. People are the Army's most important asset. This post offers the opportunity to work in a role that supports the wellbeing of our diverse population and their families. The Welfare Department is the unit's 1st line welfare provider, delivering a comprehensive and confidential welfare service responsible for the needs of individuals and families, and supporting the Chain of Command.


Do you want to work within a dynamic and exciting operationally focused environment that offers a wide range of additional opportunities and benefits? If so, we would love to hear from you!


This position is advertised at 37 hours per week.

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Job description

The Welfare Clerk is a vital support position within the Regiment, with a varied range of responsibilities. The post will not only support Regimental personnel but also their families too. The Welfare Clerk serves as the initial point of contact for our people, offering support, sound advice, and guidance as well as signposting individuals to additional resources as required. The successful individual will be friendly, well-organised and adaptable to work alongside other civilians and military personnel, providing an invaluable contribution to the delivery of welfare.


The post holder will be responsible to the Unit Welfare Officer and will act as the single point of contact for the everyday running of the welfare office in Minley.


Key Areas of Responsibilities:

Administration and maintenance of document library site, team diary, electronic and manual filing systems in accordance with policy and legislation Use Microsoft Word and Excel to build, update, and format documents, and spreadsheets Control the use of the Contact House, including, booking, accounting for all deposits, and booking fees, issue and collection of keys and coordinating the cleaning service after use Provide local information to soldiers and their families, making the best use of department notice boards and available literature/information In the absence of the Unit Welfare Officer provide a point of contact and welfare information to soldiers and dependants and offer sign-posting advice in line with welfare training and experience Responsible for the distribution of welcome packs to new arrivals and booking arrivals and clearing appointments with the welfare team Maintenance of OFSTED, audit data packs and compilation of various reports and returns General administrative and clerical tasks for the Welfare Department

Full training will be provided to the successful candidate.

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Person specification

We are looking for a motivated and driven individual to join the welfare department. You should be friendly, well organised and adaptable, able to work on your own initiative and as part of a team. You will be able to remain calm when dealing with upsetting or fast-paced situations and be able to exercise good judgement.

Essential:

Computer literate, proficient in Microsoft Word and Excel Strong organisational skills and attention to detail Excellent communication and interpersonal skills, able to work with and alongside Civilians, military personnel and other organisations Ability to handle sensitive information with discretion and maintain confidentiality Good written skills able to take comprehensive case notes

Desirable:

Hold a UK Driving Licence European Computer Driving Licence ###

Behaviours

We'll assess you against these behaviours during the selection process:


Communicating and Influencing Working Together Changing and Improving Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

Communicating and Influencing Working Together

Benefits

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Alongside your salary of 26,235, Ministry of Defence contributes 7,600 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.


Other benefits for Army civil servants include:

25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service Highly competitive pension scheme Personal and professional development of skills Alternative working patterns for many roles Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle. Enhanced parental and adoption leave 6 days special leave per year which can be used for volunteering activities Learning and Development opportunities tailored to your role Access to on-site gym

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.


A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.


The post does not offer relocation expenses.


External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.


Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.


Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.


The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.


MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
At application you will be asked to provide a Personal Statement of no more than 250 words, evidencing your suitability for the role against the person specification and job description and any previous knowledge or experience relevant to the post. This will also be assessed at interview.

At sift

, you will be assessed against your Personal Statement and the following behaviours:

Communicating and Influencing Working Together (lead behaviour)

Applications will be sifted using all elements listed above, but in the event of a high number of applications, the sift will be conducted on the lead behaviour only - Working Together.


When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

At interview,

you will be assessed against your Personal Statement and following behaviours:

Changing and Improving Managing a Quality Service

Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed but these will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.


The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .


As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.


Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.







Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : Angie Smyth Email : Ange.Smyth292@mod.gov.uk
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Recruitment team

Email : DBSCivPers-Resourcingteam3@mod.gov.uk ###

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.